With over 8 years in retail, I've excelled in sales and customer service roles. Skilled in handling customer queries, guiding product selection, stock management and operating tills, I thrive in diverse environments due to my flexibility.
• Handling customer queries & guiding them to select right products as per their requirement. • Handling Stock take. • Operating Tills. • Internally transferring stocks to different locations. • Make arrangements for reserved product's. • Arrange delivery to be sent to customer.
• Responsible for procurement of all hotel requirements. • From getting Inquiry till closing of Local Purchase Orders. • Excellent communication skills with team members. • Negotiating on AMC renewals. • Organising innovative programmes to increase staff productivity. • Managing team to follow up for short supply. • Reviewing the progress and growth of the team on a daily, weekly and monthly basis. • Onboarding new suppliers and negotiating prices. • Managing the smooth running of deliveries. • Ensuring we are making cost-effective decisions.
• Plan with HOD for all requirements in advance. • Coordinate with multiple departments and manage full details of requirements. Tackling Annual Maintenance Contract for renewals. • Responsible for procurement of all hotel requirements. • Managing team to follow up for short supply. • Working on bringing new suppliers at the best value for money. • Working on regular items contracts. • Article & Supplier creation. • Visiting Hotel Shows & Gulf Food events for new products & suppliers. • Preparing LPO & sending to supplier.
• Handling multiple customers simultaneously. • Providing customers with alternatives if existing products are out of stock. • Achieving upselling sales targets. • Reporting and reviewing achievement of sales targets with the store manager. • Effciently completed sales transactions, minimising long register queues. • Clearly explained product benefits and value, engaging customers.
• Handling customer queries and supporting internal stakeholders. • Call customers for after sales service. • Successfully dealing with leads and liaising with Sales team to convert them into customers. • Arranging demonstrations for customers. • Working with internal stakeholders to provide excellent customer service.