Benedetta Maggi

Driving the team to exceed targets and maximise sales to support the success of the store. Being present on the shop floor, ensuring the highest standards of customer service. Maintaining good relationship with our brand partners and supporting in store events. Collaborating with the Buyer and the Creative Director managing the stock of best lifestyle and running brands like A Bathing Ape, Oka, On, New Balance, Karhu, Hylo, Norda, Flower Mountain, Asics, Saucony, Mizuno etc... Proactively managing any customer complaints to ensure relationship are maintained with positive outcomes. Acting as a strong staff motivator, promoting team spirit through effective communication, and cultivating a positive energetic environment Understand the needs and priorities of the business and training and inspire the sales team on product knowledge, sales techniques, and customer service. Leading by example to ensure the team operate with the highest level of care and respect for the product, brands and store. Supporting the enforcement of company policy and ensure HR paperwork is correct.

Overseeing the entire pop-up store operations.
 Supporting Head Office, hiring retail staff and managing the team. Driving sales and ensuring the highest standards of customer service. Taking ownership of the store's performance, including merchandising, stock control & back of house management, and overall customer experience.

Lead and manage Lazy Oaf stores in London and be part of the Lazy Oaf Management Team. Recruit, train and develop all stores staff and direct them. Provide an inspiring lead, engaging with customers and establishing and delivering a clear retail customer service strategy. Managing sales budget, payroll revenue and reporting. Create retail buys, delivery organization and stock room maintenance. Maintain a safe and healthy work environment for staff and customers in line with our policies. Plan forecasts and budgets, maintain financial records, manage reporting and product input when necessary. Ensure the stores are on brand and in line with the brand creative direction and guidelines. In conjunction with Lazy Oaf HO, create and manage in-store events, installations and new collections launches.

Lead and develop the entire team of Regent St. Flagship Store (up to 70 members of staff) by being a role model and inspire them to reach and exceed goals. Assist with administrative procedures and routines (staff planning, security and safety). Ensure quality and standard on merchandising, sales activities, store operations, campaigns, stock and follow-up according to brand directions. Analyse the market specific trends to ensure right resource planning. Assist Store Manager in establishing and reaching sales budgets and store goals. Be innovative and seek opportunities to increase sales results, customer experience and customer service levels. Prevent loss and handle back-office tasks.

Responsible for the daily managing of staff and the assigning of duties. Managing and motivating staff to increase sales and ensure store efficiency and to keep ahead of the competition. Analysing store sales figures. Developing, researching and implementing marketing strategies. Maintaining awareness of market trends and monitoring local competitors. Manage budgets set by Retail Area Managers. Recruit, train and develop all stores staff and direct them (up to 20 members). Experience of managing KPIs and performance management. Proven track record of increasing sales and turnover. Responding to and comments and resolving customer complaints.

Managing the general running of the store. Driving and leading the team to give an excellent customer’s service. Organising sales floor and the staff members (20-30) across various departments. Heading up solutions to maximise sales growth with the store. Coaching and mentoring staff members within the stores. Leading the health and safety of the staff in store. Recruit, train and develop all stores staff and direct them.

Coordinating and supervising the day-to-day sales efforts of the team. Driving and delivering store Key Performance Indicators (KPI’s). Training and coaching team members on selling techniques. Leading, directing and motivating sales team (10-15 staff members). Addressing individual and groups training needs.

Work accurately and promptly to give outstanding service to all customers regarding deliveries and product knowledge. Develop high standards of stock handling. Receive online ordered items from warehouse and other stores and process accordingly. Make efficient and effective use of all warehouse equipment and stock control systems.

I was the passionate owner of 2:1 Two To one since october 2002 until July 2014. 2:1 was more than a simply streetwear shop, it was a place where people found nice brands from different urban reality. London ,Tokyo and North Europe were my inspiration. The challege was to take in a small town the breathe of street culture. The store focused on the best of urban streetwear and fashion labels and culture (Minimum, Samsøe Samsøe, Insight, Vans Vault, Nike limited, Kidrobot, Amos, Junk de Luxe, Cheap Monday, Wood Wood, Obey...). • Selection of the clothing collections. • Sourcing major and unique fashion shows and events. • Dealing with all customer complaints in a professional manner. • Maintaining superb visual standards within the store and the windows. • Unpacking and checking all new stock deliveries. • Manage all the advertising and promoting activities on the web. • Organise events connected to the concept store to create awareness as the “2:1 Fixed Bunch” (for fixed bike lovers).