Valeriia Lukian
I bring strong customer service, cash handling, and POS skills from busy hospitality roles, with experience in stock management, order processing, and training team members. Adaptable and reliable, I thrive in fast-paced retail settings and am passionate about delivering excellent service on the shop floor.
Delivered excellent customer service in a fast-paced restaurant environment, ensuring a positive dining experience.Processed food and beverage orders accurately using the POS system and handled cash and card payments.Trained and supported new team members, ensuring high standards of service and smooth onboarding.Assisted with stock management, including inventory checks and replenishment of restaurant supplies.Collaborated with kitchen staff to ensure efficient service and accurately packed takeaway and online delivery orders.
Managed customer orders from enquiry to delivery, communicating with clients via CRM, phone, and email.Coordinated with designers, suppliers, and production teams to ensure accurate order fulfilment and timely dispatch.Managed inventory, procurement, quality control, and delivery tracking while maintaining high customer satisfaction.
Developed strong customer service skills by providing friendly and attentive service.Worked as a part of a team, coordinating with kitchen and bar staff to ensure efficient service.Managed multiple tasks during busy periods, maintaining accuracy and attention to detail.Operated POS systems and handled card and cash payments responsibly.