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Robin Arora

Sales Assistant
About

I excel in customer service and sales, having enhanced operational efficiency and improved sales by up to 8%. Skilled in managing transactions and educating customers, I adapt seamlessly to dynamic retail settings while consistently achieving positive feedback and repeat business.

Previous Brands
Paytm
Airtel Telecom
Work Experience
Field Sales Assistant
Jan ‘20 - Jan ‘22
Paytm

• Promoted and sold over 200 QR code speakers, effectively communicating product benefits to 150+ customers, contributing to a 7% increase in sales. • Facilitated 50+ online payment transactions daily, ensuring a 100% payment accuracy rate and a seamless purchasing experience for all customers. • Educated more than 200 customers on setting up and using QR code speakers, resulting in a 30% increase in product engagement. • Maintained daily sales records for over 30 transactions, improving operational efficiency and reducing errors by 15%. • Collaborated with a team of 5-10 members, consistently meeting sales targets.

Field Sales Assistant
Jan ‘20 - Dec ‘20
Airtel Telecom

• Assisted over 100 customers in selecting WiFi modules suited to their specific needs, contributing to a positive sales experience. • Processed an average of 50 transactions per day, maintaining accurate financial records and ensuring a seamless sales process. • Managed and balanced cash flow and digital payments daily, handling transactions worth up to ₹X per shift with precision and accountability. • Increased sales by 8% by a period of year. Delivered exceptional customer service by answering product and service questions, consistently achieving positive feedback and repeat business.

Retail Experience
Retail Category
Other
Responsibilities
Complaint handling
Returns & Exchanges
Product labelling
Languages
English - Basic
Education & Training
BPP University
‘24 - ‘24
Msc management,
Guru Nanak Dev University
‘17 - ‘20
Bachelor of Arts