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Open to Permanent
Open to Permanent

Salma Abdl

Passionate Retail Expert Focused on Enhancing Customer Experience and Achieving Sales Goals.
About

Experienced shop assistant with a strong background in customer service at Primark. Proficient in cash handling, assisting customers, store presentation, and stock replenishment. Adaptable to various retail environments and dedicated to delivering high-quality service.

Previous Brands
Linden tree nursery
Newhaven, PRU
NYKays
Teach First
Primark
Work Experience
Unqualified early years educator
May ‘24 - Jul ‘24
Linden tree nursery

• Helped children learn numeracy skills using counting games. • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth. • Developed curiosity and independence, encouraging children to actively play and explore. • Communicated daily observations with guardians, maintaining detailed development records. • Boosted vocabulary development through singing, storytelling and role-play activities. • Cared for babies from changing nappies to managing nap schedules. • Created a safe environment for staff and children, constantly adhering to health and hygiene requirements. • Discussed behavioural issues with parents offering practical solutions for improved child development.

Teacher assistant
Jan ‘24 - May ‘24
Newhaven, PRU

• Maintained child safety, security and good behaviour in and out of the classroom. • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives. • Monitored children in spaces between classes, keeping disruptions to minimum.

SEN teaching assistant
Sep ‘23 - Dec ‘23
NYKays

• Maintained child safety, security and good behaviour during classroom and outdoor activities. • Improved communication skills for non-verbal children, using non verbal communication methods, such as Makaton and PECS. • Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop life skills. • Helped children with eating, dressing and other aspects of personal care while encouraging independence. • Supported emotional and educational development of 6 students with SEN challenges, including autism, ADHD and anxiety. • Prepared necessary equipment and technology ahead of class.

Contact centre agent
Oct ‘22 - Feb ‘23
Teach First

• Managed and escalated complaints effectively, resulting in positive customer outcomes. • Built positive customer rapport through friendly, professional communication. • Handled customer queries focused on first-call resolution. • Asked probing questions of clients to understand needs and identify actionable requirements. • Answered 60+ customer queries daily via inbound calls, emails and live chats. • Used outstanding problem-solving and communication skills to appease dissatisfied customers. • Used targeted questioning techniques to determine customer needs and appropriate support. • Acted as first point of contact for customer issues and queries. • Improved customer satisfaction ratings through responsive query resolution. • Documented customer queries on Salesforce for use in further interactions or actions. • Followed up customer queries to check provided solutions met expectations. • Logged customer communications for complete service records. • Entered, updated and removed customer information to keep accounts current.

Retail assistant
Nov ‘19 - Jan ‘20
Primark

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Operated cash registers with accuracy and processed cash and card transactions. • Assisted customers in locating specific items to boost satisfaction. • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards. • Replenished floor stock and processed deliveries promptly, maximising product availability for customers. • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.

Retail Experience
Retail Category
High street
Work Environment
High street store
Product Category
Menswear
Womenswear
Accessories
Beauty & Fragrances
Footwear
Responsibilities
Complaint handling
Returns & Exchanges
Styling
Product labelling
Store Maintenance
Open/closing store
Languages
English - Native
Somali - Native
Education & Training
BTEC
‘19 - ‘20
A-Levels, Health and Social care
George Green's School
‘13 - ‘18
Maths , English language , English literature, sociology and Religius studies
GCSE’s