Experienced shop assistant with a strong background in customer service at Primark. Proficient in cash handling, assisting customers, store presentation, and stock replenishment. Adaptable to various retail environments and dedicated to delivering high-quality service.
• Helped children learn numeracy skills using counting games. • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth. • Developed curiosity and independence, encouraging children to actively play and explore. • Communicated daily observations with guardians, maintaining detailed development records. • Boosted vocabulary development through singing, storytelling and role-play activities. • Cared for babies from changing nappies to managing nap schedules. • Created a safe environment for staff and children, constantly adhering to health and hygiene requirements. • Discussed behavioural issues with parents offering practical solutions for improved child development.
• Maintained child safety, security and good behaviour in and out of the classroom. • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives. • Monitored children in spaces between classes, keeping disruptions to minimum.
• Maintained child safety, security and good behaviour during classroom and outdoor activities. • Improved communication skills for non-verbal children, using non verbal communication methods, such as Makaton and PECS. • Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop life skills. • Helped children with eating, dressing and other aspects of personal care while encouraging independence. • Supported emotional and educational development of 6 students with SEN challenges, including autism, ADHD and anxiety. • Prepared necessary equipment and technology ahead of class.
• Managed and escalated complaints effectively, resulting in positive customer outcomes. • Built positive customer rapport through friendly, professional communication. • Handled customer queries focused on first-call resolution. • Asked probing questions of clients to understand needs and identify actionable requirements. • Answered 60+ customer queries daily via inbound calls, emails and live chats. • Used outstanding problem-solving and communication skills to appease dissatisfied customers. • Used targeted questioning techniques to determine customer needs and appropriate support. • Acted as first point of contact for customer issues and queries. • Improved customer satisfaction ratings through responsive query resolution. • Documented customer queries on Salesforce for use in further interactions or actions. • Followed up customer queries to check provided solutions met expectations. • Logged customer communications for complete service records. • Entered, updated and removed customer information to keep accounts current.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Operated cash registers with accuracy and processed cash and card transactions. • Assisted customers in locating specific items to boost satisfaction. • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards. • Replenished floor stock and processed deliveries promptly, maximising product availability for customers. • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.