Dan Stefan Dubel
I bring extensive experience in luxury and travel retail, excelling in sales, customer service, and team leadership. Skilled in delivering exceptional customer experiences, achieving targets, and adapting quickly to fast-paced environments, I am committed to upholding high standards on the shop floor and driving retail success.
- Executing the strategy to achieve set goals by structuring the business with a monthly business plan. - Finalizing weekly trade reports for accounts. - Implementing product launches in-store and overseeing locations. - Interviewing, training, and mentoring new BAs in-store, conducting probationary evaluations, and managing return-to-work processes. - Conveying the corporate strategy and objectives to the team, coaching, evaluating, and guiding all team members. - Performing appraisals and providing training for the Manchester area for all agencies on NPDs. - Interacting with customers using the selling circle and connecting sales to optimize spending opportunities. - Organizing stock according to company visual standards to improve merchandise visibility, enhancing the company image, adhering to retail excellence, and performing store audits in the region. - Receiving the Manager of the Year award in 2023 and the Best Customer Experience award in 2024. - Acting as the point of contact for the Midland and Central Region in the absence of the RSM.
- Achieved total planned revenue and gross profit targets throughout contract duration while controlling expenses and staying within budget. - Delivered effective coaching and performance management to staff, fostering a high-performing team and identifying top talent for career advancement. - Collaborated with key stakeholders to identify revenue opportunities, resolve operational issues, and ensure compliance with company policies and regulations. - Conducted regular staff meetings to communicate goals, coordinate solutions, and promote a customer-centric environment. - Maintained high standards of safety, compliance, and service excellence, consistently upholding company values and fostering a positive work culture.
- Supervision of three retail outlets (Crewshop, BestValue, and Souvenirs shop) located in Sibiu International Airport. - Training, assessing, and directing all team members. - Tracking and achieving targets (monthly/yearly). - Ongoing recruitment for all stores. - Managing inventory and implementing promotional events. - Handling timesheets and payroll.
-Meeting sales goals for premium items – fragrances, beauty products, chocolates, spirits, and accessories. -Recruitment/Onboarding - Using the selling circle with each customer and reaching KPIs. - Managing cash and card transactions, as well as daily paperwork at the beginning and end of the day. - Conducting inventory checks. - Merchandising, verifying the expiration dates of all products in the store, and ensuring fair sale prices.
-Meeting sales goals for premium items – fragrances, beauty products, chocolates, spirits and accessories. - Using the selling circle with each customer and reaching KPIs. - Managing cash and card transactions, as well as daily paperwork at the beginning and end of the day. - Verifying the expiration dates of all products in the store, and ensuring fair sale prices.