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Nilima Sharma

I’m a warm, customer-focused beauty advisor with a passion for fragrance, skincare and helping people feel their best.
About

With over 11 years’ experience in luxury beauty retail, I excel in customer service, sales, and product knowledge across leading brands. I thrive in fast-paced environments, am skilled in makeovers and events, and adapt quickly to new shop floors and team dynamics.

Previous Brands
Myer City Store
Clarins at Boots
Elizabeth Arden, Myers & David Jones
Tres Chic French Boutique
Yves Saint Laurent, John Lewis
Beauty Consultant Bureau
La Prairie, David Jones
Shu Uemura, David Jones
The Makeup Store (Sweden Company)
Jigsaw, David Jones
Work Experience
Fragrance & Skin Care Consultant
Feb ‘21 - Aug ‘25
Myer City Store

• Represented Versace, Michael Kors, Goldfield & Banks, and Elizabeth Arden. • Delivered luxury customer service, managed sales objectives, and promoted new launches. • Booked clients for makeup events and product launches. • Built strong client relationships and maintained customer records.

Skincare & Makeup Consultant
May ‘18 - Oct ‘19
Clarins at Boots

• Provided exceptional skincare and makeup consultation. • Promoted new product launches and ensured sales targets were met. • Maintained accurate client data and built loyal customer relationships.

Beauty Consultant (Traveller)
Mar ‘17 - Nov ‘17
Elizabeth Arden, Myers & David Jones

• Delivered expert product knowledge, demonstrations, and makeovers. • Handled bookings for events, managed customer queries, and promoted new products. • Ensured team targets were achieved while upholding brand image.

Owner / Director
Apr ‘15 - Feb ‘17
Tres Chic French Boutique

• Managed sales, stock, marketing, and staff. • Delivered exceptional customer service and ensured smooth boutique operations. • Oversaw financial performance and customer satisfaction.

Part-time Sales Consultant
Jul ‘14 - Nov ‘14
Yves Saint Laurent, John Lewis

• Delivered luxury customer service and met brand sales targets. • Conducted makeovers, product demonstrations, and managed counter operations.

Makeup Artist / Beauty Consultant
Apr ‘14 - Jun ‘14
Beauty Consultant Bureau

• Worked across Chanel (House of Fraser), Lancôme (Boots), and other luxury brands. • Assisted customers with makeovers, product launches, and skincare services. • Maintained customer records and supported sales growth.

Residential Makeup Artist / Beauty Consultant
Oct ‘10 - Oct ‘13
La Prairie, David Jones

• Delivered high-end skincare and makeup services, including fashion show makeup and facial events. • Assisted in weekly sales reporting and ensured team targets were met.

Beauty Consultant / Makeup Artist
Jul ‘10 - Oct ‘10
Shu Uemura, David Jones

• Provided professional skincare and makeup consultations. • Supported sales team, managed bookings, and ensured counter readiness.

Makeup Artist
Jan ‘10 - Jul ‘10
The Makeup Store (Sweden Company)

• Performed professional makeovers and skincare consultations. • Supported sales team and maintained client database.

Beauty Consultant / Customer Service
May ‘08 - Dec ‘09
La Prairie, David Jones

• Conducted facials, customer consultations, and promoted new products. • Maintained customer records and assisted with sales reporting.

Sales Representative / Customer Service
Apr ‘07 - May ‘08
Jigsaw, David Jones

• Provided customer service, cash handling, stock management, and visual merchandising.

Retail Experience
Retail Category
High street
Luxury
Premium
High-end luxury
Work Environment
Department store
Flagship store
High street store
Product Category
Beauty & Fragrances
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Storytelling
Product demos
Client Advising
Upselling
Transactions
Cash register
Packaging
Returns & Exchanges
Product setup
Product labelling
Inventory control
Stockroom management
Stock control
Order preparation
Store Maintenance
Health & safety
Open/closing store
Languages
English - Fluent
Education & Training
The 3Arts Makeup College
‘09 - ‘10
Makeup (Film, Fashion & Bridal)
Cert IV
Australian Hair & Beauty College
‘06 - ‘08
Salon Management
Diploma
Tribhuvan University
‘00 - ‘02
Arts (Humanities & Social Science)
Bachelor
Tribhuvan University
‘93 - ‘95
Arts
Intermediate
St. Mary's High School
‘82 - ‘91
High School Certificate
HSC