Managed, led, trained, developed and supported team of 40+ employees • Established strong relationships with stakeholders and wholesale account managers of the Brands • Delivered budgeting, forecasting and strategic planning • Built networks across the business to execute projects in a timely manner • Decreased deficit of the budget accumulated through executing commercial actions and securing staff funding from the Brands • Arranged and executed Made-To-Measure events with exclusive offers • Delivered above business target score of Customer Satisfaction Rate • Health and Safety, First Aid, Fire warden trained • Participated in influencing buying • Merchandising and stock planning • Executed and actioned floor moves in line with the Brands and business expectations • Built strong relationships with Buying, Merchandising and Stock operations teams • Managed and motivated a team to increase sales and ensure efficiency • Managed stock levels and make key decisions about stock control • Analysed sales figures and forecast and budget planning • Analysed and interpret trends to facilitate planning • People management (interviewing potential staff, conducting appraisals and performance reviews) • Provided or organised training and development • Ensured and resolved health and safety, legal and security issues • Organised and executed projects and promotional strategies • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing • Dealing with other aspects of the business, such as customer service, finance, human resources, information technology, logistics or marketing
Pret-a-porte, Fine Jewellery and Accessories Balenciaga, Balmain, Chloe, Fendi, Ganni Gucci, Manolo Blahnik, Off-White, Prada, Valentino, Versace, Shay, Foundrae, Rosa De La Cruzand and many more • Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff • Ensure high levels of customers satisfaction through excellent service • Complete store administration and ensure compliance with policies and procedures • Maintain outstanding store condition and visual merchandising standards • Report on buying trends, customer needs, profits etc • Ensures availability of merchandise and services by approving contracts; maintaining inventories • Conduct personnel performance appraisals to assess training needs and build career paths • Deal with all issues that arise from staff or customers (complaints, grievances etc) • Be a shining example of well behaviour and high performance • Ensuring compliance with health and safety legislation
Tom Ford, RLP, Corneliani, G&H, Brunello Cucinelli, Canali, Etro, Brioni and many more • Reporting Directly to Sales Manager • Managing and leading our teams through performance management and other available tools and rocess to ensure delivering in extraordinary customer experience • Ensuring a thorough brand & product knowledge is being delivered by our luxury sales teams & Leads. • Demonstrating an authentic and passionate understanding of brand, product and competition with menswear market. • Ensuring the full trading window is efficiently managed with sales targets, projections and marketing events. • Preparing reports by collecting, analyzing, and summarizing information • Initiating changes to improve the business, such as brand positioning to ensure the store can compete effectively in the local markets & is a leader versus competition. • Ensuring consistency held within department’s Visual display and stock profiling.