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Visha Shah

Award winning Sales Associate with luxury experience, top NPS score. Skilled in sales, service, and client relations.
About

I bring hands-on retail experience from Kurt Geiger, Selfridges, and TK Maxx, excelling in customer service, expert styling, and maintaining premium brand standards. I thrive in fast-paced environments, adapt quickly, and am passionate about building client relationships to drive sales and loyalty.

Previous Brands
Kurt Geiger, Selfridges
TK Maxx
Work Experience
Luxury Sales Associate
Aug ‘24 - Now
Kurt Geiger, Selfridges

Delivering exceptional customer service and styling advice to high-end clientele. Managing stock and visual merchandising to maintain a premium brand image. Building strong client relationships to drive sales and brand loyalty.

Retail Associate
Oct ‘23 - Aug ‘24
TK Maxx

Engaged with the potential customer by incorporating the journey of the brand as a story whilst explaining to them about the products and the uniqueness in them. Asking open-close questions to the customer to get more conversions Built brand loyalty, keeping customers returning to the brand Awarded as best starter Retail Associate

Retail Experience
Retail Category
Premium
High-end luxury
Luxury
High street
Work Environment
Boutique
Shopping centre
Department store
Flagship store
High street store
Product Category
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Menswear
Responsibilities
Client Help
CRM
Storytelling
Greeting
Complaint handling
Styling
Product demos
Client Advising
Upselling
Cash register
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Stockroom management
Store Maintenance
Health & safety
Open/closing store
Order preparation
References
Anonymous
Direct manager - Team leader , TK Maxx
Oct 2023 - Aug 2024

I had the pleasure of managing Visha Direct during their time as a Retail Associate at TK Maxx, where I served as a Team Leader. Visha consistently demonstrated a strong work ethic, reliability, and a positive attitude on the shop floor. They quickly adapted to the fast-paced retail environment, showing great initiative and attention to detail, whether on tills, replenishment, or supporting the team during busy trading periods. Visha was not only dependable but also a great team player—always willing to assist colleagues and deliver excellent customer service. Their professionalism and willingness to go the extra mile made them a valuable member of the team. I am confident that Visha will bring the same level of dedication and enthusiasm to any future role, and I fully support their continued growth in retail or any path they choose.

Languages
English - Fluent
Hindi - Native
Gujarati - Native
Education & Training
University of East London
BSc in Human Resource Management