I excel in personalised luxury sales at Alo Yoga, providing exceptional customer service and mastering product knowledge. My adaptability and collaborative skills enhance dynamic retail settings, enabling me to meet high-value sales targets and maintain impeccable brand representation. Fluent in Italian, Spanish, and English.
• Exceptional Customer Service: Provide personalized attention, VIP treatment, and build long-term client relationships. • Sales Expertise: Understand luxury buyers, upsell/cross-sell, and achieve high-value sales targets. • Brand Representation: Embody the brand's values, showcase product craftsmanship, and build trust. • Product Knowledge: Master details about materials, design, collections, and storytelling. • Visual Merchandising: Maintain impeccable displays and ensure stock is well-managed. • Client Relationship Management (CRM): Track client preferences, follow up, and host exclusive events. • Professionalism: Adhere to grooming standards, maintain discretion, and respect cultural norms. • Collaboration: Share insights with the team and support clienteling strategies.
2023 • Provide guidance, direction, and leadership to my team. • Train new employees & conduct ongoing training. • Create work schedules, assign tasks & ensure work is completed on time. • Set performance goals & provide constructive feedback. • Ensure that work meets quality standards & staff follow established procedures. • Generate reports & communicate performance to senior management. • Customer relations • Foster a positive team culture & promote morale
• Sourcing & procurement • Inventory management • Wine Tasting • Customer service • Sales & Marketing • Pricing & negotiation • Wine events • Record keeping • Wine recommendation
• Welcoming delegates, guests & organisers upon arrival to venue • Ensuring venue is set up & opened at designated time. • Communicating with guest at arrival to relevant people • Handling general telephone enquires • Booking reservations • Organising events/parties • Customer support coordinator
• Warmly welcoming & directing visitors and clients to relevant department. • Managing incoming calls, taking messages and forwarding calls to the relevant department • Operating switch boards and handling emails • Managing appointment calendars, scheduling meetings, and reserving conference rooms • Providing assistance and information to guests and addressing enquires • Front desk maintenance • Data entry and general administration responsibilities