I am a dedicated professional eager to progress in the retail industry. I thrive on new challenges, demonstrating strong leadership and interpersonal skills. My extensive experience includes client advising, upselling, stock control, and store maintenance. Additionally, my role as a warden at Buckingham Palace honed my ability to manage high-profile events, provide exceptional customer service to VIP guests, and ensure the security and smooth operation of palace functions.
Managed high-profile events, ensuring seamless execution. Upsold products at the gift shop to maximise sales and meet targets. Managed inventory levels and organised stock replenishment. Maintained high standards of cleanliness in the area and visual merchandising. Provided exceptional customer service to VIP guests. Ensured security and operational efficiency during palace functions. Facilitated tours and provided information to visitors, enhancing their experience. Advised clients on luxury products, including single items upwards of £25,000 apiece, ensuring an exceptional shopping experience.
• Conducted comprehensive research on prospective clients, collecting and analysing quantitative and qualitative data from public sources. Synthesised key insights into presentation decks for senior analysts. • Participated in daily team meetings, fostering open communication and contributing to discussions on work progress and task optimisation, leading to enhanced team collaboration. • Collaborated closely with senior team members on specialised tasks, learning from their expertise and contributing to successful project outcomes, highlighting the importance of teamwork in skill development.
• Acted as the primary point of contact for students, addressing their questions and concerns professionally and efficiently. • Assisted in book-keeping and managing of the business funds and expenses; this experience introduced me to the fundamentals of financial management. • Managed scheduling and appointments for driving instructors and students, optimising the use of resources.
I had the pleasure of working with Mohammed Yusuf at the Royal Collection Trust, where we both served as Visitor Service Assistants. Mohammed consistently demonstrated professionalism and a strong commitment to providing excellent service to visitors. His approachable nature and friendly demeanour made him a great team player and a valued colleague. Mohammed always handled challenging situations with calm and efficiency, ensuring that visitors felt welcome and well-supported. He was quick to adapt to changes and worked well under pressure, often going the extra mile to ensure the team’s success. His attention to detail and willingness to assist others created a positive atmosphere in the workplace. Overall, Mohammed was a reliable and dedicated colleague, and I thoroughly enjoyed working alongside him. He would be an asset to any team.