Bonuola Bakir
I have over two years’ experience in fast-paced retail and hospitality, excelling in customer service, high-volume transactions, and upselling. I thrive in dynamic environments, adapt quickly to new teams, and am committed to creating a welcoming, efficient retail experience for every customer.
Delivered professional customer service at large concerts and events, including the AC/DC concert, while managing high volumes of customers. Prepared and served food and drinks efficiently in a busy environment while maintaining accuracy and organisation. Worked closely with team members to ensure smooth service throughout.
Helped brighten patients days by providing companionship, engaging them in conversation, and offering emotional support. Mealtime feeder for patient's incapable of feeding themselves and supported nurses with updating fluid charts and serving refreshments. Received feedback from staff and patients for being cheerful, initiative-taking, and attentive to people's needs.
Consistently provided high-quality, friendly customer service to over 100 customers, regardless of the fast-paced setting. Promoted deals and menu updates supporting sales growth by up to 50%, as well as enhancing customer experience. Oversaw a high volume of transactions clearly and accurately, which played a part in reducing queue times. Collaborated effectively with a constantly changing team to deliver timely, accurate and efficient services.