With a rich background in customer service and retail sales, I'm adept at enhancing customer experiences through personalised styling advice, inventory management, and effective communication. Fluent in Urdu, English, and Hindi, I excel in diverse environments, ensuring high satisfaction and repeat business.
• Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner. • Demonstrated excellent customer service skills by greeting guests and providing helpful information. • Ensured the accuracy and confidentiality of all patient records. • Scheduled and coordinated meetings and appointments for staff and clients. • Handled cash, credit card, and check payments. • Processed incoming and outgoing mail and packages. • Verified insurance coverage and collected payments for services rendered. • Updated and maintained patient information in the electronic health record system. • Monitored and maintained office supplies and equipment. • Entered patient data into the practice management system.
• Drafted reports to summarise customer service performance and provide management insights. • Developed and implemented customer service procedures and policies. • Analyzed customer service data to identify trends and suggest improvements to customer service processes. • Created a knowledge base of frequently asked questions to improve customer service efficiency. • Developed customer service surveys to gain insights into customer satisfaction and identify areas for improvement. • Trained and mentored new call center representatives on customer service policies, procedures, and best practices. • Used customer relationship management (CRM) systems to track and manage customer data accurately. • Utilized scripts and other resources to answer customer questions. • Maintained detailed records of customer interactions and transactions.
• Prepared and served high-quality coffee beverages. • Ensured consistent taste and presentation of all drinks. • Provided excellent customer service, creating a welcoming atmosphere. • Maintained cleanliness and hygiene in the coffee preparation area. • Ensured quality service and customer satisfaction. • Handle administrative tasks and financial management. • Assisted in food and beverage preparation. • Served customers at the counter. • Handle cash transactions and follow safety protocols.
• Monitored inventory levels and restocked shelves as needed. • Followed all health and safety protocols for handling food and other products. • Utilized point-of-sale software to process transactions quickly and accurately. • Adhered to all store policies and procedures. • Processed returns and refunds promptly • Ensured all products were properly labeled and priced. • Verified customer IDs for age-restricted products. • Provided a friendly and welcoming experience to customers.