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Aamir Khan

Customer Service Executive
About

With a rich background in customer service and retail sales, I'm adept at enhancing customer experiences through personalised styling advice, inventory management, and effective communication. Fluent in Urdu, English, and Hindi, I excel in diverse environments, ensuring high satisfaction and repeat business.

Previous Brands
APEX TECHNO
Burger Junction
NM MEDICAL
Vishal Mega Mart
Work Experience
Front Desk Receptionist
Mar ‘22 - Jan ‘24
NM MEDICAL

• Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner. • Demonstrated excellent customer service skills by greeting guests and providing helpful information. • Ensured the accuracy and confidentiality of all patient records. • Scheduled and coordinated meetings and appointments for staff and clients. • Handled cash, credit card, and check payments. • Processed incoming and outgoing mail and packages. • Verified insurance coverage and collected payments for services rendered. • Updated and maintained patient information in the electronic health record system. • Monitored and maintained office supplies and equipment. • Entered patient data into the practice management system.

Customer Service Representative
Jun ‘20 - Mar ‘22
APEX TECHNO

• Drafted reports to summarise customer service performance and provide management insights. • Developed and implemented customer service procedures and policies. • Analyzed customer service data to identify trends and suggest improvements to customer service processes. • Created a knowledge base of frequently asked questions to improve customer service efficiency. • Developed customer service surveys to gain insights into customer satisfaction and identify areas for improvement. • Trained and mentored new call center representatives on customer service policies, procedures, and best practices. • Used customer relationship management (CRM) systems to track and manage customer data accurately. • Utilized scripts and other resources to answer customer questions. • Maintained detailed records of customer interactions and transactions.

Crew Member
Jun ‘18 - Mar ‘20
Third Wave Coffee

• Prepared and served high-quality coffee beverages. • Ensured consistent taste and presentation of all drinks. • Provided excellent customer service, creating a welcoming atmosphere. • Maintained cleanliness and hygiene in the coffee preparation area. • Ensured quality service and customer satisfaction. • Handle administrative tasks and financial management. • Assisted in food and beverage preparation. • Served customers at the counter. • Handle cash transactions and follow safety protocols.

Retail Assistant
Jul ‘16 - Jun ‘18
Vishal Mega Mart

• Monitored inventory levels and restocked shelves as needed. • Followed all health and safety protocols for handling food and other products. • Utilized point-of-sale software to process transactions quickly and accurately. • Adhered to all store policies and procedures. • Processed returns and refunds promptly • Ensured all products were properly labeled and priced. • Verified customer IDs for age-restricted products. • Provided a friendly and welcoming experience to customers.

Retail Experience
Retail Category
Premium
Work Environment
Department store
Shopping centre
Outlet
Responsibilities
Client Help
Greeting
CRM
Complaint handling
Aftercare
Styling
Client Advising
Online orders fulfilment
Transactions
Cash register
Returns & Exchanges
Product demos
Upselling
Packaging
Product setup
Product labelling
Inventory control
Store Maintenance
Order preparation
Health & safety
Open/closing store
Stockroom management
Stock control
Delivery processing
Languages
Urdu - Fluent
English - Work Proficiency
Hindi - Fluent
Education & Training
University of the West of Scotland
Unknown - ‘25
Master of Science in Information Technology
Narsee Monjee Institute of Management Studies
Unknown - ‘22
Post-Graduate Diploma in Business Management, Information Technology and Systems
Rizvi College of Arts, Science & Commerce Mumbai University
Unknown - ‘19
Bachelor of Science
Rizvi College of Arts, Science & Commerce Maharashtra Board
Unknown - ‘14
GCSEs