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Matthew Gyaltshen

Compassionate, patient and respectful.
About

I have hands-on retail experience with Tesco, Lloyds Pharmacy, and M&S Cafe, excelling in customer service, till operations, and stock management. I adapt quickly in fast-paced environments and am committed to delivering reliable, personable service on the shop floor.

Previous Brands
Social Media Marketing
M&S Cafe
Lloyds Pharmacy
Online Spanish Tutor
Borg Pharma
Pharmacy Link
Work Experience
Pharmacy Assistant
Jan ‘25 - Jun ‘26
Pharmacy Link

Served customers and patients at the counter, answering enquiries and directing them to the pharmacist where appropriate. Supported prescription collection and preparation while handling confidential patient information accurately and discreetly. Dispensed prescriptions and labelled medication with attention to detail and accuracy. Restocked shelves, monitored stock levels and checked expiry dates to maintain a safe, organised workspace. Processed sales at the till, working closely with the pharmacist and wider team to maintain high standards of care.

Social Media Marketing Apprentice
Dec ‘24 - Jan ‘25
Social Media Marketing

Led outreach and day-to-day social media management for the brand. Created engaging blog posts tailored to the target audience. Built lead lists using LinkedIn Sales Navigator. Contributed content ideas and strategy in weekly planning calls.

Cafe Assistant
Dec ‘23 - Jan ‘24
M&S Cafe

Contributed to store sales and cost control while adapting quickly to change. Engaged with customers to understand their needs and make recommendations. Coordinated with kitchen staff in a high-pace environment to deliver strong service.

Sales Assistant
Sep ‘23 - Oct ‘23
Lloyds Pharmacy

First point of contact for customer enquiries and checkout service. Located prescriptions and filed confidential paperwork accurately. Handled customer complaints with understanding and compassion.

Online Spanish Tutor
May ‘23 - Jun ‘23
Online Spanish Tutor

Prepared a student for secondary Spanish exams through past-paper revision across reading, writing, speaking and listening. Liaised with parents and students on scheduling and time-management. Maintained high satisfaction through regular feedback and review.

Customer Assistant
Jun ‘18 - Aug ‘18
Tesco

Served customers at checkout and helped them locate products. Restocked shelves to maintain steady product supply. Managed customer complaints in a pleasant, effective manner.

Translator
May ‘13 - Jun ‘13
Comida De Almería

Proofread and translated the magazine's original drafts. Reproduced text clearly and accurately in the author's intended style. Researched technical and scientific terminology.

Retail Experience
Retail Category
High street
Other
Work Environment
Department store
Other
Product Category
Other
Responsibilities
Greeting
Client Help
Complaint handling
Client Advising
Cash register
Transactions
Returns & Exchanges
Product labelling
Inventory control
Stock control
Stockroom management
Open/closing store
Languages
English - Native
Spanish - Fluent
Education & Training
University of Leeds
‘18 - ‘22
BA Spanish
bachelor
Sussex Downs College
‘15 - ‘16
Business, Business & Finance, Spanish
Interhigh
‘13 - ‘15
Spanish, Maths, English Language