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Open to Permanent
Open to Permanent

Ike Cocker

Passionate love fashion retail and love customer service and always love to work in fashion department
About

I have extensive retail experience with leading brands such as Selfridges, Harrods, River Island, and Superdrugs, excelling in customer service, sales, and shop floor operations. I am adaptable, detail-oriented, and passionate about delivering excellent service in fast-paced environments, with proven flexibility in varied retail tasks.

Previous Brands
Selfridges Kurt Geiger
Harrods
River Island
Action for Children
Superdrugs
Barratts
Wembley Stadium
Asda UK Ltd
Carphone Warehouse
Work Experience
Sales Assistant
Jan ‘13 - Now
Selfridges Kurt Geiger

The associate role entails interacting and keeping a good relation with store customers. Maintaining the store neat and tight. Great sense of taste by elaborating the features within the store.

Sales Assistant
Sep ‘10 - Jan ‘12
Harrods

Duties to give world class to all customers on shop floor and to sale seafood to customers - Hit targets every day with customers Displaying the every day stock

Sales Assistant
Jul ‘10 - Jan ‘12
River Island

Duties to give world class services and help customers everyday - Hit targets with sales and customers Clean the shop floor, fold jeans, make sure that everything is size ordered - Also work on check-outs, made the customers satisfied and conserved my time management skills

Telesales
Apr ‘09 - Jun ‘09
Action for Children

Duties to go round door to door and try to persuade people to support the charity Tell them about charity work we were doing and how they could help the children in need

Sales Assistant
Feb ‘09 - Dec ‘09
Superdrugs

Duties to give good customers services at all time Help every customer when needed and also work on the check-outs Work in the warehouse and managing the shop goods

Sales Assistant
Mar ‘08 - Jan ‘09
Barratts

Duties to help customers with sizes of shoes Reach target and hit sales everyday with the sales team

Steward
Mar ‘07 - Dec ‘07
Wembley Stadium

Responsability for my team and at times, supervising other teams to make sure customers and colleagues were satisfied Serving customer drinks and snacks Cleaning and staying focused on top of all the noise Satisfying all customers, taking complaints and resolving issues

Full Time Customer Service Advisor/ Check-Out Operator
Feb ‘06 - Apr ‘09
Asda UK Ltd

Dealing with refunded products and customers complaints Receiving telephone calls and relayed messages Supervising other colleagues if managers were not available Showing visitors the store and greeting customers

Sales Consultant
Jan ‘06 - Jun ‘07
Carphone Warehouse

Duties to achieve a fixed sales target and also decide what phone would make customers happy and keep them satisfied all the time Showing customers the best contract options on every phone and helped out on customer services by answering the phone and dealing with complaints

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Other
Work Environment
Department store
Travel retail
Boutique
Shopping centre
Pop-Up
High street store
Flagship store
Outlet
Other
Product Category
Accessories
Womenswear
Menswear
Leather goods
Footwear
Watches & Jewelry
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Styling
Product demos
Upselling
Client Advising
Cash register
Packaging
Returns & Exchanges
Online orders fulfilment
Open/closing store
Order preparation
Stockroom management
Inventory control
Product setup
Product labelling
Delivery processing
Stock control
Store Maintenance
Health & safety
References
Keith Johnson
Senior colleague - Sales associates , River Island
Jul 2010 - Jan 2012

He is very good at his job always winning to work hard loves to help people and winning to put the effort and passion for his job would recommend him for this job

Aleksandra Sobiesinska
Senior colleague - Sales associates , Selfridges Kurt Geiger
Jan 2013 -

Hard-worker

Languages
English - Native
Spanish - Native
Education & Training
London metropolitan university
‘22 - ‘23
Entry level
ict and computer
Harrow College
‘06 - ‘07
Certificate in Performing Arts
Level 2
All Saints School
‘01 - ‘05
GCSE's Math (c), English (c), Business Studies (d), IT (c), Drama (b)