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Simona Cumpanasu

Warehouse Associate
About

As a dedicated Retail Sales Associate at H&M, I excelled in customer service and sales. With expertise in product knowledge and visual merchandising, I ensured high customer satisfaction and store performance, demonstrating adaptability across various retail environments.

Previous Brands
H&M
Amazon
Work Experience
Retail sales associate
Dec ‘22 - Jul ‘24
H&M

• Operated cash registers with accuracy and processed cash and card transactions. • Resolved customer complaints and process issues with proactive problem solving skills. • Welcomed customers and provided responsive assistance to improve store experiences. • Assisted customers with product selection and sales, recommending items to increase transaction value. • Engaged customers to enhance in-store experience and provide outstanding customer service. • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities. • Monitored display stock levels, replenishing for consistently well-stocked sales floor. • Guaranteed high levels of customer satisfaction through product knowledge and attentive service. • Maintained display and organisation of department based on visual merchandising guidelines. • Organised displays to promote inventory and encourage customer purchases. • Updated product labelling and pricing to reflect discounts and offers. • Maintained orderly store to provide customers with pleasant shopping experience. • Unpacked deliveries quickly to maximise customer sales opportunities.

Warehouse operator
Nov ‘20 - Feb ‘22
Amazon

• Maintained clean, safe and orderly warehouse space. • Completed work following safety rules for best working practices. • Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets. • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions. • Sorted materials on warehouse racks and shelves. • Loaded packaged goods on to trucks for shipping. • Prepared items for timely dispatch and safe transportation. • Cleaned and tidied work areas to meet inspection requirements.

Retail Experience
Retail Category
Luxury
High-end luxury
Premium
Work Environment
Department store
Shopping centre
Travel retail
Other
Product Category
Accessories
Menswear
Womenswear
Leather goods
Watches & Jewelry
Responsibilities
Greeting
Complaint handling
Client Help
Client Advising
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Delivery processing
Open/closing store
Inventory control
Order preparation
Store Maintenance
Recommendations
Mihai Dita
Worked in the same group - Retail sales associate , H&M
Dec 2022 - Jul 2024

Hi yes Simona is working for as store H$M is very good person and very hard working person thanks

Languages
English - Fluent
English - Fluent