Franco Sun
My passion for jewellery began with antique and historical pieces, and a fascination with how Eastern and Western cultures developed their own distinctive craftsmanship, aesthetics and preferences for gemstones. I began by buying and selling vintage jewellery before moving into fine jewellery with TASAKI, where I developed my knowledge of pearls and Japanese craftsmanship. My experience with Annoushka then introduced me to British jewellery craftsmanship, storytelling and bespoke design. Together, these experiences have shaped my appreciation for jewellery not simply as an object of luxury, but as a combination of craftsmanship, history and personal meaning.
Deliver personalised fine jewellery consultations and luxury client service to local and international clients within Harrods. • Build and maintain long-term client relationships through CRM, clienteling, personalised follow-ups and tailored product recommendations. • Demonstrate strong product knowledge across Annoushka collections and high-value pieces from Guest Designers, advising clients on diamonds, coloured gemstones, craftsmanship, styling and gifting. • Manage client appointments, special orders, repair and bespoke enquiries, including coordinating visits to Annoushka’s Chelsea Bespoke Studio. • Work closely with Harrods Personal Shoppers to support VIP and high-value clients and identify sales opportunities. • Support daily boutique operations, visual merchandising, stock management and after-sales service while maintaining Harrods’ luxury service standards. • Prepare end-of-day business reports for Annoushka and weekly sales performance reports for Harrods, providing updates on sales, client activity and boutique performance.
Engaged in both the pop-up at Selfridges and the New Bond Street boutique. Achieved the status of top-selling associate among new hires, with performance metrics available for verification by Tasaki management. Acquired understanding of high jewellery products, including the grading and craftsmanship of pearls, diamonds, and precious metals. Consistently delivered outstanding customer service.
Engaged in both the pop-up at Selfridges and the New Bond Street boutique. Achieved the status of top-selling associate among new hires, with performance metrics available for verification by Tasaki management. Acquired understanding of high jewellery products, including the grading and craftsmanship of pearls, diamonds, and precious metals. Consistently delivered outstanding customer service.
Worked in an import and export trading company, primarily purchasing and selling the fashion brand accessories, clothes and antiques. Cultivate and maintain relationships with suppliers, employing communication and negotiation skills to secure high-quality items at competitive prices. Spearhead international market expansion by engaging potential buyers through social media platforms, particularly TikTok. Conduct analysis of trade performance, utilising data to top-selling and underperforming items, and develop targeted selling strategies to optimise revenue. Negotiated with international courier companies to secure optimal pricing for product shipments.
Developed strong communication skills and delivered customer experiences as a sales associate for the Home and Fashion departments. Refined visual merchandising abilities by organising shop floor displays. Managed online orders and coordinated daily stock updates and deliveries as part of the dispatch team. Fulfilled online orders from the shop floor, gaining extensive knowledge of fashion clothing, beauty products, and fabrics
Received training in high-quality customer service as a sales assistant at the Menswear department. Developed communication skills and personalised service to customers
TWO-YEAR PROFESSIONAL AND PRACTICAL TRAINING IN HOSPITALITY) Developed fine dining and banquet service skills through training in English etiquette. Refined multitasking abilities and collaboration skills while working in various roles, including kitchen, front of house, bar, and event coordinator. Won the 2015 Bournemouth Food and Drink Festival competition. Collaborated with colleagues to organise the event "A Night in Wonderland". Link: https://www.bournemouthecho.co.uk/leisure/taste/13317094.a-night-in wonderland-at-bournemouth-poole-college