Krisha Calimlim
I excel in retail sales and customer service, with experience as a Senior Beauty Advisor and Supervisor in high street and premium environments. Skilled in product recommendations, visual merchandising, upselling, and store operations, I adapt quickly to dynamic shop floors and am passionate about delivering exceptional customer experiences.
Developing practical experience in ecommerce operations, product data and online trading processes. Supporting day-to-day ecommerce operations, gaining experience across product, order and DTC processes. Working with internal teams and systems to understand online trading and fulfilment workflows. Developing knowledge of ecommerce operations, product information and customer-focused digital processes.
Provide personalised K-beauty skincare recommendations tailored to customer needs, strengthening customer loyalty and repeat business. Consistently exceed sales targets and KPIs through confident product promotion and clear education on benefits and usage. Trusted keyholder overseeing opening/closing duties, cash handling, and ensuring operational and security standards are met. Supervise the floor in manager absence, delegating tasks, supporting staff, and ensuring exceptional customer service. Resolve escalated customer queries effectively and support onboarding and training of new team members to uphold MOIDA's service standards. Assisting visual merchandising updates, ensuring displays, product layouts, and seasonal presentations aligned with brand standards.
Managed and updated product information, descriptions, and pricing on Shopify to ensure accuracy and consistency across the website. Prepared product listings with correct tags, collections, and imagery to support smooth navigation and improved customer experience. Assisted with image editing, content preparation, and visual merchandising for online and in-store launches. Supported marketing activities including promotions, store openings, POS materials, and brand-aligned visual displays. - Worked cross-functionally to resolve product or order-related queries, helping refine the overall digital customer journey.
Assisted in graphic design tasks, including packaging label designs. Communicated effectively with diverse audiences, translating complex product information into customer-friendly language. Managed content creation and maintained schedules under deadlines-demonstrating organisation and attention to detail.
Offered expert assistance to a diverse customer base, assessing skin concerns and recommending suitable products. Assisted in store operations, stock replenishment, and layout updates following brand guidelines. Supported online order fulfilment and inventory management using Shopify.
I would highly recommend Krisha. She is a reliable, hardworking, and supportive colleague who is always a pleasure to work with. I have no hesitation in recommending her and am confident she would be a great addition to any team.