Grace Womack
I bring extensive experience in luxury retail, specialising in VIP clienteling, personalised styling, and confident sales within flagship and boutique settings. Skilled in client advising, CRM, and maintaining premium visual standards, I adapt quickly and thrive in dynamic, high-end environments to deliver exceptional customer experiences.
Deliver elevated, personalised service within a flagship luxury retail environment, representing Belstaff's heritage, craftsmanship, and British identity. Act as a personal shopper for VIP and high-profile clients, offering tailored styling advice and curated product selections. Build and maintain strong client relationships through attentive service, discretion, and follow-up, contributing to repeat business and client loyalty. Assist with VIP and celebrity styling, including fittings and preparation for BAFTA appearances and upcoming Netflix productions, in collaboration with Hawksmoor costume partners. Support store sales targets through confident selling, cross-selling, and in-depth product knowledge across ready-to-wear, outerwear, and accessories. Maintain high visual standards, stock organisation, and back-of-house efficiency in line with luxury retail expectations.
Managed the full recruitment lifecycle for high-profile clients, including LVMH, sourcing niche technology and data professionals. Regularly liaised with senior stakeholders such as COOs, HR Directors, and VPs, maintaining a polished and client-first approach. Developed advanced communication, relationship-building, and negotiation skills directly transferable to luxury retail and clienteling.
Progressed from waitress/barista to Assistant Manager, reflecting strong work ethic and consistently high customer service standards. Manage daily front-of-house operations in a busy, high-turnover environment. Deliver warm, attentive service while developing long-term relationships with regular clients. Handle point-of-sale systems, cash management, and support team coordination. Successfully balance ongoing part-time work alongside professional and retail roles.
Supported management of the Superdrug retail account, valued at just under £30 million in annual sales. Collaborated on product launches and retail activity across Calvin Klein, Hugo Boss, and Burberry fragrance brands. Gained experience in sales planning, merchandising support, and promotional execution within premium retail environments.
Supported sales and marketing initiatives for a luxury fashion and interiors brand serving ultra-high-net-worth clientele. Assisted with market entry research and pitching strategies for Middle Eastern and luxury yacht markets. Worked closely with the Creative Director on brand storytelling and client-facing materials.
Provided discreet, professional childcare services for private and high-profile families. Developed strong interpersonal skills, trust, and professionalism in high-expectation environments.