I excel in client-facing, fast-paced environments and am passionate about delivering excellent customer service. My experience leading teams and engaging clients equips me to adapt quickly and support retail sales effectively on the shop floor.
Worked directly with the Founder. Planned monthly Social Media Calendar. Created helpful content.
Charged with Designing Graphics for client companies. Managed 8+ Client company's social media and website content. Trained and developed team members with thorough and consistent coaching, monitoring and performance action plans. Made Social Media Posts, Reels, IGTV and content for carousels.
Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%. Created 100+ designs, concepts, and sample layouts, based on knowledge of layout and aesthetic design concepts. Prepared illustrations and rough sketches of material, discussing them with clients, and making necessary changes. Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity.