Saheed Wasiu
I have hands-on experience in premium retail environments, specialising in inventory control, stockroom management, and delivering attentive customer service. I thrive in fast-paced settings, efficiently handle transactions, upselling, and client advising, and am adaptable and detail-oriented on the shop floor.
Compared physical inventory with stock records and stock movements across more than 100 products, investigating discrepancies and checking the accuracy of recorded quantities. Analysed product costs, stock levels and margins to help assess inventory performance and identify items requiring attention. Organised inventory information into clear reports that supported day-to-day operational monitoring.
Supported customers with international trade and FX transactions, responding to queries and following transactions through to completion. Reviewed financial and trade documentation, including invoices, shipping documents and regulatory forms, ensuring accuracy before processing. Processed cross-border SWIFT payments and coordinated with correspondent banks, including Citi and Standard Chartered, to resolve transaction issues. Investigated transaction discrepancies and worked with relevant teams to resolve issues and provide timely responses to customers
Reviewed AI-generated educational content produced by ChatGPT and Google Gemini, checking accuracy, completeness, consistency and compliance with required standards. Coordinated with subject matter experts to validate content accuracy, clarify technical issues and resolve identified errors.
Coordinated the daily work of a 13-member team and followed up on tasks and outstanding issues. Handled customer escalations, and worked with the team and management to resolve them.