Tianna Tomlin

Promoted to Flagship Assistant Store Manager where I am solely responsible for the first UK mind oasis spa as well as assisting leadership of the retail floor. Adept at optimising operations and enhancing the customer journey within a luxury spa environment. Responsible for training and developing a team of 35 staff members across retail and spa floor. Driving sales performance - within 3 weeks, highest performing Mind Oasis globally with a 14% contribution to overall sales compared to the 2nd Mind Oasis at 7% contribution. Responsible for the seamless execution of treatments and services, ensuring the highest standards of quality and guest satisfaction. Building strong rapport with clients to ensure repeat clientele. B2B partnerships and events. Proven ability to manage staff, control costs, implement strategies to maximise revenue and build customer loyalty, and create a serene and transformative environment for both guests and staff.

As an Assistant Store Manager, I am a highly capable and motivated individual with proven problem-solving and emotional intelligence skills, demonstrated through independently resolving issues and understanding team motivations of an underperforming store turning it into the 3rd top performing Full Price Store in London within a 4 month timeframe. I excel in customer service, achieving a 94% score on the Wave 1 2025 Rituals Mystery Shop, on my first experience and I enhance team efficiency by streamlining operational processes. Experienced in analysing sales data and implementing strategies to achieve sales targets. Responsible for the training and development of 11 staff members. Proficient in time management/scheduling keeping in mind, visual merchandising changes, productivity and key market moments. Proficient in stock management and health and safety achieving Operational Excellence. Experienced in all aspects of recruitment for my store and others, and actively contributes in people development, including training/onboarding sales advisors, experts and store managers.

Assisted in opening a new store in Canary Wharf, onboarding and coaching a team of 5 new starters. Managed performance, behaviour, inventory, cash handling, banking, and security, consistently achieving KPIs. Provided exceptional customer service by creating emotional connections, encouraging personal style exploration, and showcasing creative styling.

As a Stylist & Key-holder at Swarovski, I led the team, ensuring smooth operations and upholding brand standards in customer service and product knowledge. Managed daily tasks, supervised staff, and contributed to the store's growth, achieving an annual turnover of £1.17m. Demonstrated leadership capabilities and a commitment to growth.

As a Part-time Sales Consultant at Swarovski, I focused on providing exceptional customer service and showcasing jewellery collections, consistently exceeding sales targets and building strong customer relationships. Actively sought opportunities for growth and development, eager to expand industry knowledge and contribute to the brand's success. Goal-oriented with a passion for leveraging sales expertise to advance career achievements.

As a Senior Beauty Therapist, I demonstrated strong leadership by guiding junior therapists, overseeing daily operations, and ensuring top-notch service. Developed and implemented training programs, provided constructive feedback, and maintained a professional salon environment. Managed schedules, resolved conflicts, and fostered a positive team dynamic, enhancing both team performance and client experience.