I have led flagship and multi-site retail teams in luxury and premium environments, consistently surpassing sales targets in beauty. Skilled in clienteling, visual merchandising, and team coaching, I adapt quickly to new brands and thrive in dynamic, customer-focused retail settings.
Multi-Site Management & Expansion: Operational leadership and structuring across 5 physical retail locations (VDT & Richelieu Flagships, key department store counters: BHV, Galeries Lafayette, Merci). Key Account Activation & B2B/B2C After-Sales: Order processing and account management for key retail partners (BHV, Merci). B2B partnership activation (exclusive capsule launch at Le Bon Marché, partner sales team training). End-to-end B2B/B2C after-sales service management via Shopify and Bigblue for in-store and phone inquiries. Operational Excellence & Sales: Recruitment, onboarding, ongoing team coaching, visual merchandising, KPI tracking, and field leadership. N°1 sales leader across the physical retail network. Field Leadership & Operational Transition: Full operational ownership during Year 1 (supported by remote advisory from an external Retail Consultant), driving daily field execution prior to onboarding a Retail Coordinator and a 2nd Store Manager. Key Results (2023-2026): €730,400 in direct personal register sales (accounting for 30% of total physical network revenue of €2.5M). €1.48M generated under my direct management at the VDT Flagship (60% of total Parisian network revenue). Top Performer every single year: Dec. 23 (49% of POS revenue), 2024 (33.5%), 2025 (26.4%), H1 2026 (24%).
Tailored beauty consultations, consultative selling, and 360° clienteling within the 3,400 m² flagship store. Deep expertise across 200+ brands, official brand certifications, and cross-department synergies (Beauty Studio / Hair Salon and L'Appartement de la Samaritaine). Results: Top Performer for Westman Atelier & 100% of the annual sales target achieved in just 8 months, across all cosmetic brands.
Personalized skincare and fragrance consultations, visual merchandising, and commercial event support to increase average ticket size and conversion.
Client consultations on organic skincare routines, hero product in-store activations, and customer retention.
Having had the pleasure of working with Gardenne, I can only recommend her most highly. Even before meeting her, I had already heard numerous glowing reviews of her work. It is rare to find someone who so seamlessly balances high performance with strong ethical values. Clients frequently insisted on visiting specifically when she was working just to seek her advice. She adapts effortlessly to all types of clients, is fluent in French, English, and Spanish, and is eager to learn additional languages. I would be delighted to have her on my team in the future; it is a true pleasure to work with a top performer who drives exceptional results without ever forcing a sale.