I have 10 years + of experience working in a client-facing role. I am very capable of developing strong relationships with clients, connecting with major stakeholders and identifying new business opportunities among existing customers. I approach my work with energy, compassion and love being part of a team. A natural connecter and relationship builder I'm looking to start an exciting new chapter in a fresh, dynamic and thriving community.
Managed and grew an exclusive community of founders of scale-ups beyond £1 m •. Developed and maintained valued relationships with over 500+ Founders providing them with expert advice and guidance •. Built a successful online community with a 85% engagement rate and 96% return rate •. Responsible for membership growth by leading the membership team, resulting in reduced overall attrition of membership from 25% to 12% •. Experience in pitching, negotiating, and closing, resulting in growing revenue from existing clients. (Solely responsible for increasing one membership level from £19k a month to £41 k a month) •Strategize ways to increase revenue (designed a referral scheme that increased referrals by 75%) •Pivoted a face-to-face events business to a digital community platform •Selected for managing and developing two Membership Executives •Account managed members to ensure they were getting value from their membership •Delivered partnership projects and managed key finance accounts ensuring delivery was in line with the financial year •Successfully moved 50% of our clients from a monthly renewal subscription to an annual subscription. This improved the lifetime value for the clients and stabilized cash flow in the business
Outline Event's Organiser for capital markets and investment professionals. Responsible for coordinating events correspondence for a variety of international events with up to 800 delegates for each event. I was involved in training and monitoring temporary staff and leaded regular feedback meetings summarising the team's performance
Outline Membership and Marketing Officer for a museum professional network. I facilitated membership engagement online by solely connecting with the membership through social media channels and at events and conferences. I was solely responsible for the membership expenditure to deliver successful marketing campaigns and managed a core group of membership museums professionals
Outline Responsible for membership administration at an independent charity that inspires everyone to think more deeply about science. I liaised with HRH The Duke of Kent's office (President of the Royal Institution) to arrange his attendance for fundraising events and I was responsible for responding to all membership enquires as well as working with the marketing department to grow all membership levels