Oluwaseun Ogundijo

Client Service Manager

A retail professional with experience in customer service and order management at YOOX NET-A-PORTER and Sussy Andy Fashion House. Fluent in French, English, and Yoruba, I expertly handle diverse customer interactions, showcasing adaptability across fast-paced retail environments.

Previous Brands
Dooke Innovation Center
law and visas
Sussy Andy Fashion House
Transport and Port Management System
Umuobiala High School
Work Experience
Retail Fashion Picker and Packer
Oct ‘23 - Jan ‘24

• Locating the correct goods as per customer orders using barcodes and serial numbers • Using warehouse machinery to move goods from storage areas to packaging areas • Inspecting goods for damage or faults before they are packed • Using industrial packaging materials, such as cardboard boxes, wooden pallets and bubble wrap to safely and securely package goods • Loading packaged goods into containers for shipping • Completing paperwork or entering data into software to allow orders to be tracked • Ensuring that storage areas are kept fully stocked at all times • Following health and safety policies and procedures in the warehouse

Freelance customer service agent
Feb ‘21 - Jan ‘23
Sussy Andy Fashion House

• Manage a large amounts of incoming phone calls, emails and live chats. • Build sustainable relationships and trust with customers' accounts through open and interactive communication. • Meet personal/customer service team sales targets. • Handle customers' complaints, provide appropriate solutions and alternatives within the time limits; follow- up to ensure resolution. • Keep records of customer interactions, process customers' accounts and file documents. • Assist determining pricing schedules for quotes, promotions and negotiations.

Client Service Representative
Oct ‘18 - Mar ‘20
law and visas

• Monitored case progress and notified the immigration lawyer on any concerns, potential problems and contributing information to the team's case review. • Responded to about 270 enquiries in a week and resolved 86% of clients' complaints through phone, emails, live chats and in-person. • Converted 55 percent enquiries to sales. • Conducted business reviews and client satisfaction survey to ensure clients were satisfied with the service rendered. • Concluded cases by verifying outstanding balances and prepared settlement documentation.

Human Resource Intern
May ‘17 - Jun ‘18
Dooke Innovation Center

• Assisted in payroll disbursement for a team of 5 employees. • Prepared candidate portfolios and headhunted for best fits for new position openings. • Posted job descriptions online, responded to candidates, and assisted in interview processes from start to finish. • Maintained 100% accuracy and timely schedule of updating employee records, accounting for new hires and employee resignations.

Communication and Technical Support Officer
Nov ‘15 - Dec ‘16
Transport and Port Management System

• Liaised with the Nigerian Port Authority on behalf of the clients-importers and exporters, to ensure proper documentations are complete for clearing goods at the port of delivery. • Confirmed the authenticity and tracking of consignments. • Ensured compliance with organizations control measures and monitoring of turnaround time on service desks through the conduct of spot-checks. • Provided technical support to the customer service department. • Responded to over 400 enquiries weekly from all over the world and resolved clients' issues regarding their consignments. • Awarded the "Best Employee of the year" in 2016.

French Language Teacher
Sep ‘14 - Jun ‘15
Umuobiala High School

• Taught French language to secondary students between the age of 10 years 14 years • Developed methodologies customized for each of my students learning pace and evaluated the effectiveness of the mythologies through weekly performance test

Retail Experience
Product setup
Delivery processing
Order preparation
Store Maintenance
Open/closing store
Stockroom management
Education & Training
Unknown - ‘13
Bachelor of Arts in Linguistics
Centre Béninois des Langues Étrangères
Diploma in French Language