Miracle Uchegbu
I bring hands-on experience in customer service, inventory control, and sales support within high street and luxury retail. Skilled at engaging customers, handling transactions, and ensuring smooth store operations, I adapt quickly to fast-paced environments and am committed to delivering excellent service every shift.
Management of the day-to-day activities of the store. Providing exceptional customer service, addressing inquiries, and resolving issues in a professional and timely manner. Managing Inventory as well as processing invoices and detailed records of customer interactions and sales activities. Conducting Outbound Calls to customers to pursue third-party information. Proficient in the use of graphics design for visual content creation to conduct product demonstrations and presentations. Performed follow-up calls and emails to ensure customer satisfaction and to address any additional concerns.
Resolving customer complaints and concerns, providing exceptional service, and ensuring customer satisfaction. Documented customer interactions in a CRM system. Monitored and analysed customer feedback to identify trends for customer satisfaction. Handled order processing, refunds, exchanges, and invoice management efficiently and accurately. Provided customer service to clients and customers, including answering phones, responding to emails, addressing inquiries, and conducting outbound calls to clients to gather information and keep records updated. Educated customers about products and services, helping them make informed purchasing decisions.