Ambitious, entrepreneurial, positive and dynamic are my four key elements. I am 24 years old and enthusiastic and passionate about eCommerce and the digital world. I love keeping up with the times and my growth mindset has helped me to become flexible and proactive. I am looking for a job that allows me to challenge myself, learn and grow professionally.
- Provide assistance to clients by replying to product, after-sales, corporate and e-commerce enquiries through emails, phone calls, instant messaging in a timely and professional manner demonstrating luxury through service. - Assist clients during e-commerce sales with the ability of cross/upselling. - Accurately track client details and requests using CRM systems. - Manage directly high-priority and escalated cases as well as relationships with top clients. - Take care of back-office activities for both e-commerce and retails channels. - Understand Moncler client's needs, experiences and interests in order to improve the customer's experience. - Serve as 'Voice of the Customer' across the company and ensure processes, communications and tools are constantly reviewed to meet client's expectations. - Perform additional tasks upon request.
For a local trucking company, I perform the strategic and operational part of SEO, in particular: -Performing keyword research -Optimizing on-page and meta content for SEO -Suggesting site improvements based on page-level optimization findings -Monitoring and analysing the SEO traffic with Search Console, Semrush, Google Analytics -Constantly monitoring the SEO rankings and come up with ways to improve them
As Ecommerce Specialist at Tramarossa, a company in the luxury fashion industry that sells in more than 54 countries worldwide, I deal with: -Managing day by day activities in order to ensure the proper working and updating of the website, taking into account the commercial strategies; -Managing Tramarossa B2C E-commerce revenue goals and budget; -Providing a solution for all escalated Customer Service queries, liaising information quickly with the customer's best interest in mind; -Maximizing online sales from new and repeat customers; -Sharing best practices and promote innovative approaches; -Translatingmarket, competitors trends into relevant measures and activities
The goal of my Internship was to design and develop 'The Ghost Makers' project aimed at creating a network of collaborations between Luxury brands and small artisans in the fashion industry.The main skills I acquired are: -Digital Marketing, UX design -How to develop a Business Plan -Sustainability, CSR and Inclusiveness.