Charles Owen
I have strong experience in fast-paced retail settings, excelling in customer service, upselling, and stock management. Skilled in complaint handling, cash operations, and achieving sales targets, I adapt quickly to new environments and deliver personalised service to diverse customers. Basic French spoken.
Took charge of the restaurant to ensure all operations ran smoothly. Responsible for leading, motivating, and supporting front-of-house and kitchen staff. Handled inventory control, monitoring stock levels, placing orders and reducing waste. Provided support with reaching sales targets, upselling and maintaining brand standards. Trusted with opening and closing duties such as cashing up, securing the premises, and completing the required checks.
Responsible for leading various events and 5 staff members at a time. Managed communication with members of various departments to ensure efficiency. Handled customer complaints and grievances. Built strong, credible relationships with various staff members, improving retention. Trusted advisor to senior management regarding improvements to customer experience and inventory.
Contributed to high service standards in a fast-paced environment. Trained and mentored new staff members, getting them up to operating standards within 3 days. Trusted to work at various Apex Hotel locations across Edinburgh and at events.
Initially employed as a waiter, I was promoted to Front of House within five months. Acted as a key communication link between managers and housekeeping to ensure operational efficiency. Created resident lists and managed dining schedules to support smooth hotel operations. I enhanced the guest experience through personalized service and proactive problem-solving, including VIP and celebrity guests. As a supervisor, I further developed my team management and leadership skills.
Developed leadership and mentorship capabilities through one-on-one and group coaching sessions. Competent public speaking abilities from coaching large groups and leading training sessions. Assisted in a two-week summer training camp, further honing decision-making and organizational skills.