With a rich background in enhancing customer experiences and managing teams, notably as Deputy Manager at MK One, I'm adept in stock management, sales promotions, and client care. Skilled in adapting to diverse retail settings, my expertise spans high street to luxury sectors, including womenswear and accessories.
• Agency cleaning jobs for commercial and residential clientele • Hoovering, mopping, dusting, and various other duties per request • Bimonthly, quarterly, annual and one off deep cleans.
• Managed studio diary • Oversaw marketing, cash flow and bookkeeping. • Maintained the premises i.e., hoovering, redressing the rooms, and laundry.
• Managed the day-to-day functions of a busy salon. • Up sell luxury services and salon products • In charge of cash and credit card receipts and banking
• Managed internal meetings. Administered the stock and stationary orders. • Maintained office environment. • Prepare and distribute monthly bulletins and weekly client meeting sheets. • Meet and greet clients. • Answered phones using a switchboard system, took and sent messages.
• Customer service. Stock management. • Advised customers on the most suitable health products to try. • Handling returns and exchanges. • Cash handling
• Team management and customer service • Provide training and support for new and existing employees. • Resolving customer complaints and employee concerns • Oversaw improving work ethic and motivation. • Stock management and sales promotions • Accounting and administration
• Covering numerous locations learning different systems and general office protocols • Managing personnel • Office/company coordination (for suppliers/clients/employees)
• Front line reception work. Customer service. Administration • General maintenance of facilities • Management of office data systems