Accomplished retail expert with over 20 years extensive practical sales, operations, training and strategy experience at both regional and global levels. Dynamic leader who skillfully elevates brand and retail performance in competitive settings and during challenging economic conditions. Combines luxury product, commercial and analytical acumen to deliver industry leading retail excellence.
ALEXANDER MCQUEEN | London, UK, Jan 2024 - May 2024 Worked with the CCO and CEO to define, build and execute a new Client journey focused on driving retail productivity and supporting the new brand strategy
Direct responsibility over P&L, driving store performance and operational excellence for the UK & Northern Europe region; 21 Points of Sale, £180M Revenue across UK, IRL and Scandinavia. • Defining and executing the retail priorities in line with the global strategy across product, clienteling and performance • Re-establishing the Store Operational and Retail Excellence standards to drive increased productivity • Responsible for setting store targets and identify new opportunities for growth including the execution of the retail event calendar
Driving operational excellence and increase productivity of our global retail network through the continuous elevation of our store standards, processes, systems and services to deliver an exceptional client journey across all retail channels. Overseeing 450+ stores globally across 6 regions, with 16 direct reports.
Defined, developed and executed the global training and communications strategy, delivering consistent luxury customer journeys and business development programmes that drive real commercial impact across our store network. Oversees 450+ stores across 6 regions, with 6 direct reports.
Project managed the expansion into Selfridges London, from initiation to delivery, liaised across Selfridges management, Vera Wang NY and external venders to ensure alignment