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Sheena Jibowu

Sales advisor
About

With a robust background at Neuhaus, I've honed my skills in customer service, strategic product placement, and exceptional product knowledge. A native English speaker and with intermediate French, I thrive in luxury retail environments, adept at enhancing customer experiences and meeting targets.

Previous Brands
Neuhaus
Work Experience
Sales Advisor
Mar ‘22 - Dec ‘22
Neuhaus

Role and Achievements/Transferable skills: • Greet customers politely and promptly, cultivating a relaxed atmosphere • Increased customer retention due to consistently excellent customer service and representing the brand positively • Contributed to an innovative retail environment, by suggesting strategic product placement and interesting shop displays • Registering customers as part of membership scheme; to hit internal targets set for insiders registration • Used open questions to infer customer wants and used exemplary product knowledge to address specific needs • Played an active role as a team member, while supporting my store manager by advising on customer feedback and reviews • Diligently unpacked deliveries; checked and rotated stock daily, and maintained the shop floor. • Opening and closing the till on every shift according to store policy • Adhered to health and safety policies by out weekly fire alarm tests and preventing theft

Retail Experience
Retail Category
Luxury
Work Environment
Boutique
Department store
Product Category
Other
Responsibilities
Greeting
Client Help
Complaint handling
Client Advising
Transactions
Cash register
Upselling
Packaging
Product setup
Product labelling
Inventory control
Stock control
Open/closing store
Store Maintenance
Recommendations
Anonymous
Direct manager - Manager, Neuhaus
Mar 2022 - Dec 2022

Me and Sheena worked together a few years ago. Even though we didn't work together that much, I appreciated her work-attitude, professionalism, team-work and personality.

Languages
English
French
Education & Training
King's College London
‘21 - ‘24
Bachelor of Music