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Reece Merchant

I’m eager to learn, a problem solver and hardworking that will complete any task given to me.
About

Motivated Sales Assistant dedicated to providing top of the line customer service. Organized, detail oriented, and a self starter. Dedicated to increasing sales by providing customers with careful consideration and support. Bringing several years of experience achieving success in retail settings. I excel in both written and verbal communication, as evidenced by my experience drafting concise reports, and collaborating effectively with cross-functional teams. My ability to analyze complex situations and identify root causes has led me to devise practical solutions.

Previous Brands
Fone junction
JHB adventures Ltd
Work Experience
Sales Associate
Mar ‘19 - Feb ‘20
Fone junction

• Provided exceptional customer service by greeting customers, assisting with product selection, and addressing inquiries, leading to a 95% customer satisfaction rate. • Exceeded monthly sales targets by an average of 20%, consistently ranking as a top-performing sales associate within the team. • Built and maintained positive relationships with repeat customers, resulting in a 30% increase in customer retention and referral business. • Collaborated with visual merchandisers to create appealing store displays that showcased new arrivals and promotions, contributing to a 15% increase in foot traffic. • Actively participated in regular product knowledge training sessions to stay updated on the latest fashion trends and product features. • Assisted with inventory management, conducting stock checks, restocking shelves, and coordinating with the warehouse to ensure product availability.

Runner
Jun ‘18 - Feb ‘19
JHB adventures Ltd

• Assisted in the smooth execution of day-to-day operations at JHB Adventures Ltd as a Runner. • Efficiently supported various departments and team members to ensure seamless coordination and timely completion of tasks. • Actively communicated and collaborated with different teams to facilitate the flow of information and resources. • Managed logistical aspects, including running errands, organizing supplies, and delivering equipment as needed. • Demonstrated adaptability and a willingness to take on new responsibilities in a fast-paced and dynamic environment. • Assisted in setting up and dismantling equipment for events, ensuring all necessary preparations were made. • Acted as a reliable point of contact for internal staff, clients, and external partners, addressing inquiries and providing assistance as required. • Maintained cleanliness and organization in designated areas, contributing to a safe and productive work environment. • Upheld the company's professional image by adhering to established guidelines and demonstrating a positive attitude towards customers and colleagues. • Proactively identified opportunities for process improvement and offered suggestions to enhance operational efficiency. • Developed strong multitasking and time management skills, successfully prioritizing tasks and meeting deadlines in a fast-paced environment. • Exhibited excellent communication and interpersonal skills, fostering positive working relationships with team members across various departments.

Retail Experience
Retail Category
High street
Work Environment
High street store
Product Category
Watches & Jewelry
Accessories
Other
Responsibilities
Packaging
Online orders fulfilment
Product setup
Stockroom management
Stock control
Languages
English
Education & Training
heston community shool
‘22 - ‘23
Btec Level 3 in science
Heston Community School
‘22 - ‘23
Btec Level 3 in business
Lampton Academy
‘20 - ‘21
GCSE in Business
Lampton Academy
‘20 - ‘21
GCSE in English
Lampton Academy
‘20 - ‘21
GCSE in Mathematics
Lampton Academy
‘20 - ‘21
GCSE in science
Lampton Academy
‘20 - ‘21
GCSE in Geography
Lampton Academy
‘20 - ‘21
GCSE in product design
Lampton Academy
‘20 - ‘21
GCSE in religious studies
Lampton
‘20 - ‘21
GCSE in Media Studies