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Open to Permanent
Open to Permanent

Maleena Hydara-Brown

I’m a quick learner, working through varied industries and am passionate about delivering a great customer experience.
About

I have strong retail experience across high street and premium environments, excelling in customer service, sales, and stock management. I thrive in fast-paced settings, adapt quickly to new shop floors, and am passionate about delivering outstanding service and building rapport with customers and teams.

Previous Brands
Little Puddings London
Indigo at the O2 (under AEG)
(independent client)
Pret A Manger
Costa Coffee
Xperience Pakistan
Festival for Treats Club
Work Experience
Bakery Assistant
Dec ‘24 - Now
Little Puddings London

Serving customers; recommending and processing orders Prepping and cooking desserts Prepping sauces Assisting with new product development Keeping workplaces clean Daily stock takes

Bakery Assistant
Jul ‘24 - Aug ‘24
Festival for Treats Club

Serving customers Prepping donuts for proving and frying Frying donuts and adding toppings Prepping sauces Keeping workspace clean Cleaning and packing away tent

Bar Staff
Jul ‘23 - Dec ‘24
Indigo at the O2 (under AEG)

Serving and aiding customers Serving and preparing drinks Pulling pints and mixology Cleaning duties Stocking the bar and fridges Managing and organising stock delivery

Personal Shopper
Apr ‘23 - Now
(independent client)

Purchasing fashion items for client Scouting low and limited edition fashion accessories Ensuring specs and condition matches order Build good rapports with shopping assistants Delivering at requested location

Barista
Jan ‘22 - Nov ‘23
Pret A Manger

Serving and aiding customers Keeping front of house clean Ensure fridges and displays are constantly stocked Preparing drinks and baking pastries Prepping orders for deliveries Deep cleaning duties Closing shop

Barista
Apr ‘21 - Dec ‘21
Costa Coffee

Preparing food and drinks Keeping the floor and restroom clean and tidy Cleaning kitchen, clearing and loading dishwasher Serving and aiding customers Opening and closing shop

Project Manager
Feb ‘21 - Mar ‘21
Xperience Pakistan

Leading team of five with design project Ensuring the brief to design was followed by team Covering staff absences Ensuring that timelines and deadlines were met Collaborated to ensure our team exceeded brief requirements

Retail Experience
Retail Category
High street
Luxury
High-end luxury
Premium
Work Environment
Shopping centre
High street store
Boutique
Product Category
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Responsibilities
Greeting
Client Help
Complaint handling
Upselling
Transactions
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Product labelling
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
CRM
Languages
English - Fluent
Education & Training
University of East London
‘22 - ‘25
BA Hons Interior Design
Uxbridge College
‘20 - ‘22
UAL Level 3 Art and Design Diploma