Eemaan Aqil

Skilled in managing front desk operations, handling guest inquiries, resolving issues promptly, and maintaining a welcoming, organised lobby environment. ▸ Efficiently manage guest check ins and check outs, ensuring accuracy and a smooth arrival and departure experience ▸ Welcome guests upon arrival, assist with seating in the lobby, and provide a warm, professional first impression ▸ Introduce guests to hotel facilities, including the gym and other amenities, to enhance their stay ▸ Support guests with luggage handling and coordinate with concierge or porters when needed ▸ Maintain an organised, guest focused front desk environment while handling multiple tasks efficiently ▸ Managing and issuing invoices to guests promptly, ensuring accuracy and maintaining smooth payment follow through ▸ Respond to emails promptly and professionally ▸ Coordinate and schedule meetings, ensuring accurate calendars and timely communication ▸ Creating visitor passes for guests and contractors to support secure access

Provided high quality, face to face customer engagement to support client acquisition, delivering clear product communication, professional brand representation, and consistent contribution to daily sales objectives. ▸ Represented the brand with a polished, confident presence in all customer interactions ▸ Communicated clearly and effectively, engaging customers with ease and professionalism ▸ Applied strong product and brand knowledge to guide and inform customer decisions ▸ Used persuasive communication techniques to influence interest while maintaining integrity ▸ Educated customers on features and benefits to support transparent, informed choices ▸ Built trust through honest, straightforward explanations of services and expectations ▸ Understanding consumer behaviour

▸ Trained on the Opera V5 PMS system. ▸ Welcoming guests, acting as a representative and host, and introducing them to all facilities ▸ Arranging and delivering personalised in room amenities for VIP, returning, and service recovery guests to enhance their stay and reinforce guest satisfaction ▸ Performed daily float counts, petty cash handling, and processed paid outs. ▸ Coordinated room availability with the housekeeping team. ▸ Printed operational reports, VIP guest lists, and prepared amenities and welcome letters. ▸ Handled guest check ins and check outs efficiently. ▸ Managed bookings for the bar and restaurant using SevenRooms. ▸ Assisted guests with luggage and provided introductions to hotel facilities. ▸ Completed manual data entry and updated registration cards and guest profiles. ▸ Transferred internal and external phone calls professionally. ▸ Responded to guest emails and phone enquiries. ▸ Administer and record visitor passes with full accuracy, maintaining a clear and compliant log of all guest activity at the front desk. ▸ Issued and sent invoices to guests ▸ Communicated with guests through Booking.com and Expedia messaging platforms ▸ Created walk in reservations and informed guests about room rates. ▸ Upselling breakfast, room upgrades, and additional facilities such as bar drinks, restaurant dining menu items, and daily specials. ▸ Booking taxis for guests, providing clear directions, and liaising with the concierge team ▸ Oversee and replenish office and front desk stationery supplies to ensure consistent availability and uninterrupted daily operations. ▸ Managed bar and restaurant bookings by confirming party size, special occasions, and any food allergies or dietary requirements to ensure smooth service and personalised guest care ▸ Take accurate room service orders ▸ Manage accurate room allocations and review all traces, comments, and reservation notes to ensure smooth arrivals and a seamless guest experience

▸ Introducing visitors to facilities in a clear and welcoming way while upselling club shop items through personalised recommendations that match guest interests and enhance their experience ▸ Welcoming guests, acting as a representative and host, and introducing them to all facilities ▸ Managed guest reservations with precision and professionalism ▸ Conducted check-in and check-out including billing & cash reconciliation ▸ Manage accurate room allocations and review all traces, comments, and reservation notes to ensure smooth arrivals and a seamless guest experience ▸ Arranged chauffeur services, restaurant reservations & activity recommendations according to clientele needs ▸ Responsible for the safekeeping of personal luggage and belongings ▸ Partnered with the security team to carry out operational and safety procedures ▸ Delivered personalised experiences for VIP clientele ▸ Creating and updating visitor profiles ▸ Receiving and handling parcels and deliveries