Joshna Florence John Joseph Manickaraj
With extensive experience in premium and high street fashion retail, I excel in personalised customer service, sales, and visual merchandising. Skilled in till operations, stock management, and styling advice, I thrive in fast-paced environments and adapt easily to varied shifts to ensure outstanding in-store experiences.
Professionally managed guest check-ins, check-outs, and inquiries to ensure efficient front-desk operations in high-volume environment. Resolved guest complaints and managed high-volume phone/email communications, consistently delivering excellent customer service. Processed payments accurately and maintained detailed records with strong attention to detail. Coordinated effectively with housekeeping and maintenance teams, demonstrating strong collaboration and communication skills.
Delivered personalised customer service and sophisticated styling advice across premium fashion brands, consistently achieving sales targets. Built rapport with diverse clientele, understanding individual needs to provide tailored product recommendations. Accurately operated tills, processed transactions and handled both cash and card payments with precision. Managed stock room operations including receiving deliveries, organizing inventory and restocking to visual merchandising standards. Maintained impeccable personal presentation reflecting premium brand values.
Delivered outstanding customer service in dynamic retail environment, professionally addressing inquiries and resolving issues. Efficiently operated cash registers, processing payments, returns and exchanges with accuracy. Monitored stock levels, managed deliveries and replenished shop floor inventory to ensure product availability. Collaborated effectively with colleagues to maintain store cleanliness and visual merchandising excellence. Demonstrated flexibility working varied shifts including evenings, weekends and peak trading periods.