With experience from Travelodge to the British Heart Foundation, I am adept at customer service, sales processing, and multitasking in fast-paced environments. Passionate about delivering exceptional retail experiences, my goal is to contribute positively to any dynamic retail team.
Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests, ensuring all necessary documentation is completed accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints in a professional and timely manner - Answer phone calls and direct them to the appropriate department or staff member - Assist with reservations and manage room availability - Maintain a clean and organized front desk area - Process payments and maintain accurate records of financial transactions
• Processed sales, exchangeandrefundtransactionsefficientlytoreducecustomerwaitingtimes • Reduced customer wait times through optimized check out processes • Completed opening and closing procedures each day • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Making sure I follow recipes to perfection, keeping a keen eye on food quality and keeping focused on safety/ food hygiene regulations. Engaging with customers and receiving payments helped gain lots of skills as well such as multi-tasking.