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Shuqiong Xie

Customer-focused Brand Ambassador with promotional, retail and hospitality experience.
About

I bring extensive retail experience across fashion, beauty, and convenience, excelling in customer service, product promotion, and sales. I adapt easily to new shop floor environments, am comfortable with flexible schedules, and thrive in fast-paced settings while consistently delivering excellent service and supporting team goals.

Previous Brands
N2O
The City of Edinburgh Council
Delicious Chinese take away
Super hotel
KAORU
Seven Eleven
Shige company
Yichun
Fuqi Fashion
Work Experience
Brand Ambassador
Aug ‘26 - Now
N2O

Customer engagement, product sampling, product promotion, communicating key product benefits, collecting customer feedback and completing post-event reports.

Catering assistance and Barista/Waitress
Nov ‘18 - Now
The City of Edinburgh Council

In my role as a catering assistant and barista at a high school, I handle various responsibilities. These include food preparation, organizing students during meal service, processing payments, and ensuring the efficient execution of meal services. Additionally, I contribute to the operation of our unit after school, where we provide meals to the public and manage a retail shop, which includes cash handling.

Takeaway Manager
Feb ‘12 - Jan ‘17
Delicious Chinese take away

As a Takeaway Manager, I was responsible for ensuring the efficient and profitable operation of a fast-food restaurant. With my strong leadership and communication skills, I was able to motivate and manage a team of employees to provide excellent customer service while delivering high-quality meals.

Hotel Assistant
Jan ‘07 - Jan ‘09
Super hotel

Welcomed guests, helped with check-in and check-out, answered questions, and made sure they had a good stay. Worked with the team to keep the hotel clean and friendly. Solved small problems and gave local information when needed.

Mahjong assistant
Jun ‘05 - Feb ‘09
KAORU

As a Mahjong Assistant, I am responsible for providing support and assistance to players in a Mahjong game. With my excellent customer service skills, while ensuring that they have an enjoyable and engaging experience.

Retail Sales Assistant
Jun ‘03 - Jun ‘06
Seven Eleven

As a Retail Assistant in a Convenience Shop, I am responsible for providing excellent customer service and ensuring the smooth and efficient operation of the store. With my strong communication and organizational skills, I am able to help customers find what they need and keep the store well-stocked and organized.

Backpack designer
Jan ‘00 - Jan ‘03
Shige company

As a backpack designer, your main responsibility would be to create functional and aesthetically appealing backpacks for various purposes such as hiking, travel, school, and everyday use. Your job would involve working closely with a team of designers, engineers, and manufacturers to design and develop backpacks from initial concept to final production.

Skin care sales area manager
Jan ‘98 - Oct ‘99
Yichun

As a Skin Care Area Manager, I am responsible for overseeing the operations of the skin care department within a retail or beauty store. With my experience and expertise in the skin care industry, I am able to provide leadership, guidance, and support to the skin care team, while also ensuring that the department meets its sales targets and provides exceptional customer service.

Retail Sales Assistant in the fashion shop
Jun ‘96 - Sep ‘96
Fuqi Fashion

As a Retail Sales Assistant in a fashion shop, my primary responsibility is to provide excellent customer service to shoppers while also achieving sales targets. I use my knowledge of the latest fashion trends and styles to help customers find the perfect outfit for any occasion, and I work with my team to maintain a visually appealing and organized store.

Retail Experience
Retail Category
High street
Other
Work Environment
Shopping centre
High street store
Pop-Up
Other
Product Category
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
Complaint handling
Product demos
Client Advising
Upselling
Transactions
Cash register
Packaging
Product setup
Product labelling
Inventory control
Stock control
Delivery processing
Order preparation
Health & safety
Open/closing store
Languages
Chinese - Native
Japanese - Fluent
English - Work Proficiency
Education & Training
North East Scotland College
‘24 - ‘25
Certificate in Introducing Caring for Children and Young People (SCQF Level 5)
Certificate
Edinburgh College
‘22 - Unknown
English
Stevenson College Edinburgh
‘10 - ‘11
English
EDINBURGH LANGUAGE SCHOOL
‘09 - ‘10
English
TECHNOS COLLEGE
‘05 - ‘09
Computing management
Certificate of Higher Education
Teikyouheisei university Japan
‘05 - ‘09
Business Management
Diploma of Higher Education