I bring retail expertise from roles at Landsec and ZARA, excelling in customer service, sales data analysis, and event coordination. My adaptability to dynamic environments, coupled with English fluency and basic Italian skills, makes me a versatile candidate for temporary retail positions.
Role • Serve as the main contact for 76 retailers and food & beverage providers. • Collect and analyse sales data (daily, weekly, and monthly) to ensure accuracy in tracking business performance. • Maintain updated contact information for all brands, including Store Managers, Area Managers, and head office contacts. Achieved • Sent monthly newsletters to 76 brand partners, ensuring 100% received updates on sales, footfall, and marketing opportunities. • Identified a 5% footfall drop, leading to a live music experience extension that boosted footfall by 2% the next month. • Led coordination for a Wimbledon screening event, increasing sales by 2% compared to previous year.
A property investment and management company which build and invest in buildings, spaces and partnerships to create sustainable places. Role • Support the Central London retail team with day-to-day tasks • Delivering exemplary service to brand partners • Analysing sales and footfall data Achieved • Led communication insights from 4 shopping centre managers, pioneering a newsletter for 130+ brand partners. • Analysed Brand partner promotional deals, gauging their impact on sales and footfall across central London assets. • Organised strategic meetings with brand partners across all 5 central London assets, fostering trade updates, marketing initiatives, and operational support.
A technology-based company selling a range of interconnected fitness equipment. Role • Have expert knowledge of products offered • Provide excellent customer service • Tailor product packages based on customer needs Achieved • Achieved a 25% reduction in monthly returns by proactively following up with customers post-purchase • Increased lead generation by 10% by initiating engaging conversations with potential customers • Collaborated on successful hardware demonstrations resulting in increased sales revenue
A desert parlour specialised in Italian gelato. Role • Provide quality desserts and beverages to customers • Accurately Follow health and safety guidelines • Ability to multitask under pressure with ease Achieved • Maintained a pleasant atmosphere, increasing customer satisfaction by 30% • Boosted efficiency by delegating tasks based on colleagues' strengths, resulting in a 40% reduction of wait times • Detected and resolved water leak issue, saving £1000 worth of equipment
A woman's clothing brand selling trendy pieces . Role • Create and manage the brands Shopify website • Streamline e-commerce sales and improve customer experience • Orchestrate social media content strategy to effectively grow follower base Achieved • Boosted brand awareness by 40% through strategic influencer outreach and targeted marketing campaigns. • Successfully negotiated with clothing manufacturers, resulting in a 30% decrease in shipping fees and increased net profits. • Produced and directed photoshoots featuring models showcasing new clothing pieces for use in various marketing materials. Work Experience