Riem ben Khemis
I bring extensive experience in customer service, operations, order processing and inventory coordination, with strong communication skills in French, English, German and Arabic. I excel in fast-paced environments, adapting quickly to varied retail tasks and ensuring a seamless, customer-focused experience on the shop floor.
Supervision of administrative operations and office organisation. Coordination of the operational cycle: customer orders, service delivery, logistics and shipments. Management of external service providers: maintenance, IT, security, insurance and general services. Supplier contract monitoring and internal process optimisation. Accounting management: customer/supplier invoicing, payment tracking and cash flow. Participation in monthly closings. HR management: contracts, absences, payroll, onboarding and employee support.
Organisation and coordination of executive administrative activities. Diary management, meetings and business travel arrangements. General administration and document management. HR management: contracts, administrative declarations and absence tracking. Quote preparation, invoicing and bookkeeping entries. Bank reconciliations, cash flow monitoring and VAT returns. OPCO file management and training follow-up.
Administrative, operational and accounting management of international artistic and cultural projects. Direct assistance to management and coordination of daily activities. Accounting follow-up: payments, client reminders, cash flow and bank reconciliations. Supplier management, orders, inventory and logistics needs. Logistical organisation of events, exhibitions, meetings and business travel. Creation and management of administrative, documentary and visual databases. Communication with partners, service providers, clients and international institutions. Multilingual translation and interpreting (French, English, German, Arabic).
Administrative and accounting assistance. Document preparation and meeting coordination. Logistical organisation of events.
Management of billing-related customer enquiries. Written and telephone communication with clients. Transmission of customer data to internal teams.
Management of international assistance cases. Coordination of interventions and emergency follow-up. Communication with international services. Translation and interpreting FR/EN/AR.