I have hands-on shop floor experience in fast-paced ice cream stores, excelling in customer service, till operations, upselling, and maintaining store standards. I adapt quickly to new retail environments, thrive in busy teams, and am committed to delivering efficient, attentive service on every shift.
Assisted customers with unique Filipino ice cream flavours, recommending bestsellers to first-time visitors. Operated the till and ensured housekeeping tasks were consistently completed throughout shifts.
Gained valuable communication and networking skills while collaborating with clients on sustainability and Net Zero projects. Created and delivered presentations and project briefs as part of a team.
Worked in the front-of-house, serving customers and handling food in a busy ice cream branch. Promoted monthly specials to upsell products and boost company revenue. Conducted housekeeping and stock checks regularly to maintain store efficiency.