Hamza Mansoor

Support the day-to-day operational management of the store, ensuring smooth and efficient customer and team operations. Take responsibility for store opening and closing procedures, including cash handling, till management, card machines, security checks and end-of-day reconciliation. Monitor customer flow and waiting times to maintain an efficient and positive customer experience. Provide direction, support and guidance to colleagues throughout the day, helping the team maintain high standards of service and performance. Oversee NHS administrative requirements, including contractor signatures and daily compliance checks. Support sales performance by monitoring daily figures across Optometry, Dispensing and Hearing Services and communicating key results with the team. Support stock control, merchandising, frame counts and general store presentation to maintain operational standards. Assist with customer complaints, remake conversations and service issues, ensuring they are handled professionally and appropriately. Support staff development through training, coaching and day-to-day guidance. Work closely with the Store Manager and wider leadership team to maintain high standards across customer service, people management and store operations. Monitor operational compliance, including return-to-work processes, sundry debt collections and other internal procedures. Act as a key point of contact for the team and take responsibility for store operations when required in the absence of the management team

Acting as a customer service champion, and give advise to customer in finding the best product for them and their need to maintain a higher level of customer satisfaction. Listening to patients, and giving good clear advice, explaining suitable products & offers whilst understanding NHS procedures & applying our own high standards. Implementing effective strategies to enhance productivity and performance. Complete the Concern Handling Log, to record and solve a customer concern. Understand and apply NHS practices and procedures. Managing various department-specific initiatives and ensuring that these tasks are completed with in a specific time and budget. Mainly carrying out pre-screening examinations & working alongside the wider team in day to day running of clinics. Addressing employee and customer concerns and make the way out for them. To make sure the company policies are followed under Compliance. Conducting and documenting quality control procedures. Providing support to healthcare professionals during medical procedures. Updating patient records and reports

Acting as a customer service champion, and give advise to customer in finding the best product for them and their need. Ensure that appointment time is efficiently managed, and that customer waiting time is minimized. Complete the Concern Handling Log, to record and solve a customer concern. Confidently talk to customer about the customer journey and refer customer to the best service for their need. To make ensure that collections are conducted in a professional manner. Book and change customer appointments on in-store and operate the till effectively and accurately. Understand and apply NHS practices and procedures.

Identify new business leads and achieve high conversation rates to exceed growth targets. Oversaw all aspects of branch management including sales, revenue, and policy management. Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures. Resolve Customer query quickly and professionally to maintain satisfaction and avoid complaints. Conduct regular branch staff meetings to communicate goals and objectives. Perform monthly and quarterly employee performance appraisals.

Assist Customer and counsel them by offering best solution which meets the customer requirements at the time of availing any product from the bank. Made recommendations for customers considering various banking products. Determine clients needs and offer customize solutions. Promote banking products and services and achieve sales targets professionally. Open new accounts and deliver cheque books by following compliance banking procedure.