Mal J
I have extensive experience in luxury and premium retail, excelling in client service, appointment coordination, and sales on busy shop floors. I quickly adapt to fast-paced environments, communicate confidently with diverse clients, and am fluent in English, Dutch, and Arabic, ensuring excellent service for every customer.
Manage busy appointment schedules, bookings, and client coordination in a premium, image-focused environmentAct as first point of contact for high-end clientele, maintaining a polished and professional front-of-house presenceHandle phone, WhatsApp, and in-person enquiries with discretion and efficiencySupport daily operations, ensuring smooth client flow and a luxury-level service experience
Delivered high-quality customer service, assisting clients with property enquiries and viewingsActed as a key point of contact for clients, managing communication and resolving enquiries efficientlyMaintained strong relationships with clients, ensuring a professional and positive experienceCoordinated appointments and property viewings between agents and clients
Provide administrative support to management, including diary coordination and meeting schedulingGreet clients and visitors, ensuring a professional front-of-house experienceManage incoming calls, emails, and general enquiries, directing them appropriatelyMaintain confidential records and organise office documentationLiaise with internal staff and external contacts to coordinate appointments and business needsContributed to improving office organisation and workflow efficiency
Delivered a high standard of customer service within a fast-paced, professional environmentManaged client appointments and follow-ups with strong attention to detailHandled transactions accurately while maintaining excellent presentation and communication standardsBuilt strong relationships with a diverse international clientele
Provided customer service and supported daily store operationsProcessed payments and handled POS systems accuratelyAssisted with stock organisation and maintaining presentation standards