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Milan Jervier

Assistant and Sales
About

I am a Sales Assistant skilled in dynamic retail, excelling in customer service, inventory management, and merchandising. I ensure organised store environments and superior service, consistently enhancing customer experiences with a flexible schedule to meet retail demands.

Previous Brands
Amazon Warehouse DHA1
Oxford Street
CONVENT
Victorstone
Nando's
Work Experience
Real estate agent
Nov ‘24 - Jan ‘25
Victorstone

Accomplished successful negotiations for favourable outcomes between buyers and sellers. • Built rapport with clients through targeted outreach and personalised follow-ups, leading to increased referrals. • Conducted daily door-to-door outreach to identify potential clients whose homes had been on the market for over three months.

Warehouse operative
Jul ‘24 - Now
Amazon Warehouse DHA1

• Proficient in inventory management and organisation, including precise counting, tracking, labelling, and categorising of products. • Detail-oriented with the ability to package damaged items for return the following business day. • Skilled in efficiently processing customer orders, reading order sheets, locating items, and packaging securely and accurately. • Effective at prioritising tasks, meeting productivity goals, and adapting to changing priorities and workloads. • Experienced in using computers, scanners, and other technology to perform tasks accurately and efficiently. • Strong problem-solving abilities, with the capacity to find alternative solutions, troubleshoot equipment issues, and make quick decisions for seamless operations.

Nando's Host/ Buddy Trainer
Feb ‘22 - May ‘23
Kilburn

• Onboarded & delivered exceptional client service to 200+ customers per shift during peak times with frequent check backs • Memorised over 100+ different menu items and helped guide guests to their ideal dining experience • Managed processing and packaging of delivery orders. • Managed POS & CRM system and entered 50+ orders per hour with zero errors. Helped train 10+ new staff to use the technical systems • Performed restaurant closure and cleaning duties. • Ensuring guest had a positive experience

Sports Direct Casual Sales Assistant
Nov ‘21 - Jan ‘22
Oxford Street

• Accomplishing assigned duties and maintaining a tidy and orderly work area • Providing customer assistance, handling cashier responsibilities, and processing numerous transactions • Thriving in fast-paced and demanding work settings • Supporting inventory control and replenishing stock • Aiding in product merchandising and presentation for promotional purposes • Demonstrating expertise in store products and services • Available to work flexible schedules, including evenings and weekends

Sports Assistant
Jul ‘19 - Jul ‘19
CONVENT

• Timely completion of incident logs • Supported sports coaches in safety inspections, class monitoring, and equipment assistance • Aided in administrative tasks including registration, scheduling, and record-keeping • Assisted in promoting sports programs and events to the community • Ensured cleanliness and organisation of sports facility • Possessed knowledge of sports rules and regulations

Retail Experience
Retail Category
Other
Work Environment
Flagship store
Product Category
Footwear
Other
Responsibilities
Client Help
Greeting
CRM
Complaint handling
Transactions
Cash register
Returns & Exchanges
Packaging
Product labelling
Inventory control
Order preparation
Delivery processing
Recommendations
Ismael
Direct manager - Warehouse operative , Amazon Warehouse DHA1
Jul 2024 -

I had the opportunity to work with Milan, and during that time, I saw firsthand just how dedicated, focused, and hardworking she is. She always approached her tasks with a strong sense of responsibility and consistently gave her best effort, no matter how big or small the job was. Milan showed great attention to detail, was eager to learn, and never hesitated to step up when something needed to be done. Her positive attitude and commitment made a real difference to the team, and it was clear she truly cared about the quality of her work. It’s will be no surprise that she’ll get the job she applied for. She absolutely earned it through her determination and hard work.

Languages
English - Fluent
Haitian - Basic
Education & Training
City of Westminster College
‘21 - ‘23
Sociology,
Convent of Jesus and Mary Language College
‘15 - ‘20
Maths (Higher)