Amisha Lalani
Business professional with expertise in analysing business processes and requirements. Proven track record in identifying areas for improvement, implementing solutions, and collaborating with stakeholders to drive efficiency. Skilled in utilising data and market trends to inform strategic decisions and optimise operations. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Maintained professional standards and delivered outstanding service to customers, promoting positive brand image. Regulated passenger behaviour during emergencies, preventing unruly behaviour. Enabled passengers to board or alight at stations by signalling drivers to stop or proceed.
Addressed customer service enquires quickly and accurately. Maximised customer satisfaction by resolving service issues promptly. Followed scripts and processes to uphold brand standards.
Responded quickly to client requests with excellent systems knowledge. Maintained extensive knowledge of insurance products to provide detailed specifications to customers. Presented and clearly explained insurance policy options based on clients needs and goals. Reviewed and analysed policy documents to ensure clarity and accuracy before issuance. Provided structured reviews on policies using research tools to compare with other providers.