Selina Mokonen

I am a friendly and enthusiastic individual with a passion for customer service and fashion.

I am a friendly and enthusiastic individual with a passion for customer service. I can confidently deal with problems that may arise and use my initiative to overcome challenging situations. I am very interpersonal. I am organized, and trained in product knowledge and store regulations.

Previous Brands
Chingford Ice creams
English Cafe - Hongik
university of the arts LCC City of London
|Winn's Primary School
Work Experience
Language Assistant
Aug ‘22 - Jun ‘23
English Cafe - Hongik

I moved to Seoul to gain new experiences and immerse myself in new surroundings and opportunities. i was in a 11 month teaching program based in Seoul. i would assist the children with their learning, play, educational and social development. • Recognized and responded to students' individual needs and learning styles • Developed a series of interactive activities that increased student engagement in language classes • Utilized a variety of assessment methods to track student progress and identify areas for improvement • Maintained accurate records of student attendance and behavior, and reported any issues to the student's regular teacher • Implemented behavior management strategies to reduce disruptive behaviors and promote positive student-teacher interactions

Sales Assistant
Dec ‘21 - Jul ‘22

My roles as a sales assistant consists of; • Serving customers and dealing with inquiries • Processing cash, card and online payments • Updating customer records in the company's database as required • Handling product returns and payment refund requests • Reporting any inventory or service issues to management and the appropriate Account Manager immediately • Informing customers of shop promotions to encourage purchases. • Performing regular price audits to identify and correct price discrepancies. • Promoting product's based on the company's directives • Arranging products on the shelves and on promotional displays • Unpacking and sorting new stock delivery • Managing product inventory at the store • Keeping the store clean • Arriving early to open the store and start preparations for the day. • Identifying problems with working conditions and reporting them to management. • Assuming managerial responsibilities in the event of management absentees.

Sales Assistant
May ‘19 - Dec ‘21

My roles as a sales assistant consists of; • Contributing to store performance through proactively engaging customers with wider initiatives such as customer sign up and click & collect • understanding the local customer base and meet their requirements in all their dealings with customers • Operate tills, and all associated procedures such as refunds and returns • Handle basic customer complaints and escalates as appropriate • Showcasing our products every day to our customers • Working with the store team to share ideas and suggestions to help colleagues, customers and store performance • Replenish stock against agreed plans garment care/folding procedures (working in both back of house and front of house) • Operate recall procedure as instructed by store management • Keeps backroom areas clear and tidy • Visual Merchandising and Delegating task alongside my supervisors • Currently training in personalization • Worked well independently and on a team to solve problems. • Served as a friendly, hardworking, and punctual employee.

Design for Art Direction
Oct ‘18 - Jan ‘21
university of the arts LCC City of London

I studied art direction at University Of The Arts London; LCC. I aspire to become a creative art director for films, music videos and magazines. Seeing as I studied fashion for a year I would love to implement fashion into my work and elevate my concepts. I decided to end my studies in 2021 to pursue my creative journey as a curator. S K I L L S Flexibility and Adaptability Critical Thinking Hard Working Attention to Detail Critical thinking and problem solving Leadership Skills Decision Making

Waiting/Kitchen Staff
Jul ‘18 - Aug ‘18
Chingford Ice creams

I was responsible for greeting customers, maintaining dairy inventory, serving customers, suggesting flavors, answering to client questions, adhering to health and safety guidelines

Nursery Assistant
Mar ‘16 - Mar ‘16
|Winn's Primary School

I attended a one week work experience placement which consisted of; assisting qualified teachers in providing childcare in nursery. Helping the children with their learning, play, educational and social development. Duties: • Maintaining toys and play equipment. • Finding ways to stimulate children. • Supporting carers who look after children. • Helping to feed, wash and clean the children. • Following and implement the policies and procedures set out by the nursery. • Ensuring that all daily routines are adhered to. • Coordination and planning activities. • Helping to settle in new children. Greeting parents and getting children ready for home time.

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
Flagship store
Product Category
Watches & Jewelry
Leather goods
Client Help
Complaint handling
Client Advising
Returns & Exchanges
Online orders fulfilment
Product demos
Product labelling
Stockroom management
Order preparation
Delivery processing
Product setup
Store Maintenance
English - Fluent
Education & Training
Fashion Retail Academy
‘24 - ‘25
Digital Marketing for fashion
Big Creative Education
‘14 - ‘16
Extended Diploma,
Creative Media
chingford foundation school
‘09 - ‘14