Abida Abdal

Sales Advisor

MANIFESTO - I believe that as a member of your team I will be committed to being an employee that can confidently build relationships with customers and is driven to deliver complimentary customer service. I am a flexible and clear communicator that enjoys working in a team and when put in new situations, I usually find it simple to adapt and become comfortable. Furthermore, I recognise the importance of altruistic customer service, thus, I put my all into my work and I am driven to create a community-based environment.

Previous Brands
Stay Belvedere Hotels Ltd
Swift Switch
The stay club Kentish Town
Work Experience
Energy Consultant (BROKER-SALES)
Jun ‘21 - Jan ‘21
Swift Switch

• Making outbound calls and generating new business opportunities with prospective customers across the UK • Building a strong pipeline of opportunities ensuring sales, Targets, and KPI's are met • Building long term relationships and developing account plans for prospective customers, • Capturing customer information correctly within the CRM system • Understanding the utilities industry to offer advice ,guidance, and support to meet business needs of customer and to be able to give the best Customer Service • Making recommendations and answering question to save customers time and money by matching the best contract for utilities to their business.

Hotel Management / House officer
May ‘21 - Jan ‘21
Stay Belvedere Hotels Ltd

• Help tenants leave the accommodation and assist them to their new living accommodation • First point of contact when dealing with queries about their properties and all aspects of tenancy management • Check tenants in and enrol them in to their rooms • Carrying out health and safety checks in communal areas and ensuring the building and ground are safe and pleasant for the residents • Weekly Health and Safety/ welfare checks on the residents • Handing Complaints from tenants and writing detailed incident reports to Home Office During this position, I was able to develop my Communication traits as I had to work conforming to the needs and preferences of the families and individuals that I worked with. This required that we established a reliable and trusting relationship that was maintained through active and regular communication. Simultaneously, it demanded that my punctuality and time-organisation skills enhanced as I had to organise weekly schedules that worked alongside everyone's schedules and included all extra-curricular and weekly commitments.

Customer Assistant
Jan ‘21 - Now

• Replenishing Stock and Reductions • Condensing stock and handling Products with care to maintain product quality • Interacting with customers and serving them on Checkout

Jan ‘20 - Jan ‘21
The stay club Kentish Town

• Greeting and welcoming guests and providing them with a positive first impression • Performed Administrative and Clerical tasks, e.g. Managing all Emails and Database • Answering and Directing phone calls ; providing information to Callers • Receiving and sorting mail and Packages • Maintained and took pride in the appearance of the reception, ensuring it is tidy at all times

Sales Assistant
Jan ‘19 - Jan ‘21

Sales Assistant
Jan ‘19 - Jan ‘20
House of Fraser

Sales Assistant
Jun ‘18 - Jan ‘19

• Greeting customers when they enter the store and providing professional and friendly customer service to ensure pleasant customer experience. • Driving sales at every opportunity and achieving daily sale targets. • Acknowledging customers complaints and deali ng with it effectively whilst staying professional • Stock Replacement This job allowed me to work alongside a team to deliver customer service to a standard of excellence . During this position, I was able to build secure relationships with my colleagues, our loyal and consistent customers and create connections with new customers. Thus, I was able to enhance my customer service skills including being a confident communicator, patience and a friendly attitude. Further, this role entailed maintaining tidiness on the shop floor, striving to meet daily targets and deal with customer inquiries face to face and over the phone.

Retail Experience
Retail Category
High street
High-end luxury
Work Environment
Shopping centre
Flagship store
Product Category
Watches & Jewelry
Client Help
Cash register
Returns & Exchanges
Product labelling
Order preparation
Inventory control
Product setup
Education & Training
Paddington Academy
‘18 - ‘20
Level 3 BTEC Extended Diploma in Health And Social Care - DDM