Abida Abdal
MANIFESTO - I believe that as a member of your team I will be committed to being an employee that can confidently build relationships with customers and is driven to deliver complimentary customer service. I am a flexible and clear communicator that enjoys working in a team and when put in new situations, I usually find it simple to adapt and become comfortable. Furthermore, I recognise the importance of altruistic customer service, thus, I put my all into my work and I am driven to create a community-based environment.
• Making outbound calls and generating new business opportunities with prospective customers across the UK • Building a strong pipeline of opportunities ensuring sales, Targets, and KPI's are met • Building long term relationships and developing account plans for prospective customers, • Capturing customer information correctly within the CRM system • Understanding the utilities industry to offer advice ,guidance, and support to meet business needs of customer and to be able to give the best Customer Service • Making recommendations and answering question to save customers time and money by matching the best contract for utilities to their business.
• Help tenants leave the accommodation and assist them to their new living accommodation • First point of contact when dealing with queries about their properties and all aspects of tenancy management • Check tenants in and enrol them in to their rooms • Carrying out health and safety checks in communal areas and ensuring the building and ground are safe and pleasant for the residents • Weekly Health and Safety/ welfare checks on the residents • Handing Complaints from tenants and writing detailed incident reports to Home Office During this position, I was able to develop my Communication traits as I had to work conforming to the needs and preferences of the families and individuals that I worked with. This required that we established a reliable and trusting relationship that was maintained through active and regular communication. Simultaneously, it demanded that my punctuality and time-organisation skills enhanced as I had to organise weekly schedules that worked alongside everyone's schedules and included all extra-curricular and weekly commitments.
• Replenishing Stock and Reductions • Condensing stock and handling Products with care to maintain product quality • Interacting with customers and serving them on Checkout
• Greeting and welcoming guests and providing them with a positive first impression • Performed Administrative and Clerical tasks, e.g. Managing all Emails and Database • Answering and Directing phone calls ; providing information to Callers • Receiving and sorting mail and Packages • Maintained and took pride in the appearance of the reception, ensuring it is tidy at all times
• Greeting customers when they enter the store and providing professional and friendly customer service to ensure pleasant customer experience. • Driving sales at every opportunity and achieving daily sale targets. • Acknowledging customers complaints and deali ng with it effectively whilst staying professional • Stock Replacement This job allowed me to work alongside a team to deliver customer service to a standard of excellence . During this position, I was able to build secure relationships with my colleagues, our loyal and consistent customers and create connections with new customers. Thus, I was able to enhance my customer service skills including being a confident communicator, patience and a friendly attitude. Further, this role entailed maintaining tidiness on the shop floor, striving to meet daily targets and deal with customer inquiries face to face and over the phone.