I have hands-on retail experience in premium and luxury settings, excelling in customer service, upselling, stock control, and order fulfilment. Adaptable and detail-oriented, I thrive on fast-paced shop floors, delivering excellent service and supporting sales in temporary roles across menswear, beauty, accessories, footwear, and jewellery.
Delivered high-quality customer service by welcoming and aiding visitors. Supported the organisation of local fundraising and community events. Showed strong interpersonal skills, empathy, and professionalism. Helped with administrative tasks including mail distribution and document proofreading. Participated in training sessions to ensure compliance with safety and quality standards.
Performed administrative and secretarial duties. Supported exact bookkeeping records and bank reconciliations. Assisted with VAT account preparation and self-assessment tax computations. Operated payroll software and prepared payslips.
Led end-to-end business operations including sales, marketing, finance, and strategy. Developed and executed sales outreach strategies including cold calling, LinkedIn networking, and client visits. Monitored KPIs and operational performance using Excel to improve efficiency and cost control. Managed budgets, profit & loss statements, pricing strategies, and sales analysis. Designed and delivered marketing campaigns via newsletters, website updates, Google, and social media. Oversaw payroll, tax calculations, invoicing, and budget monitoring. Motivated and managed teams to consistently meet or exceed business targets. Conducted market research to assess trends, customer needs, and product pricing.
Pr