Highly motivated and experienced in luxury fashion management with a growth mindset, passionate about developing effective sales strategies, building & training teams, and consistently delivering positive results. With 18 years of experience in luxury fashion management and 16 years of experience in conducting sales training, I have a strong foundation in cross-functional expertise in management, sales, negotiations, training and coaching, all of which can be harnessed for the company's benefit. My desire is to utilize this extensive experience and knowledge to foster growth and excellence in people, ultimately leading to outstanding performance.
- Orchestrated seamless store launch, ensuring successful operations from inception to implementation. - Spearheaded management of the shop, delivering outstanding sales experiences to clients. - Built a proficient sales team through meticulous selection, hiring, and comprehensive training. - Achieved a remarkable 50% conversion rate through highly effective training and coaching. - Achieved profitability within the store's 3rd month of operation without any advertising and promotion. - Established and enforced shop standards to optimize operations, and ensure brand consistency and high-class customer service. - Inspired and motivated employees through innovative recognition programs and incentives. - Implemented an effective CRM system, driving customer retention and facilitating sales growth.
I am passionate about fostering growth, improvement, and excellence through my diverse experience, constant desire to evolve, and innate problem-solving skills that allow me to drive positive change in individuals and organizations. - Conducted uniquely tailored B2C and B2B training in different areas from luxury fashion retail to private medical clinics using up-to-date training tools/methodologies - Developed an efficient system of follow-up training to increase the overall efficacy - Fruitfully coached clients from the USA, Italy, Ukraine, Russia - Successfully identified Enneagram type of 100+ clients from the USA, UK, Australia, Spain, France, Italy, Ukraine, Russia, Czechia, Canada, and other countries
- Successfully merged two departments to build a strong and efficient marketing team. - Directed successful marketing campaigns, including the creation of an in-house brand, advertising, and promotion efforts, and events such as the Monaco International Luxury Property Expo. - Boosted marketing qualified leads from new websites through effective landing page creation. - Implemented an efficient KPI system in the marketing department.
- Negotiated exclusive national distribution agreements with suppliers including Escada Sport, Bogner, Speedo, and Head, among others. - Directed the opening of four retail shops. - Developed and delivered my first sales training program at "Sport & Moda" shops, which resulted in multiple sales training courses offered in other high-end boutiques. - Continuously updated training content to reflect the latest advancements in social and cognitive psychology.