With experience at H&M and Marks & Spencer, I've excelled in providing exceptional customer service and surpassing sales targets. Fluent in English, my strong suit includes adaptability to new technologies, ensuring a seamless shopping experience. Skilled in handling high-volume interactions, especially during peak periods.
• Assist in marketing calls towards customers whilst being professional and friendly. • Supervised and training towards CompTIA A+ and Azure Administrator Associate Certificates.
• By advertising membership bonuses my team surpassed daily averages by 5% • Managed high volumes of customer interactions, ensuring a positive shopping experience under the Christmas period. • 100% attendance. responsive to all calls and emails from all departments. Quick at learning and troubleshooting new technologies implemented in the store.
• Utilized Excel for managing end-of-life care data, ensuring accurate data entry for nurses, care drivers, and clients. • Managed customer and transactional data, providing valuable insights such as monthly trends through data visualization and spreadsheet tools. • Addressed inquiries from stakeholders, with a commitment to exceptional customer service and professionalism. Maintained a high satisfaction rate by resolving inquiries with a solutions-oriented approach.
• Learned valuable communication skills when interacting with different types of people. • Understood the value of organisation and initiative when dealing with unique incidents.
• Responsibilities include managing and assigning customers to appropriate service providers and handling customer queries. • his role has enhanced my public speaking, multitasking and organisational skills.
• Gained valuable experience in team working and time management. • Confident in communication and managing many customers' requests.