Amali Ali

Crew Trainer

I am an experienced retail professional with a strong background in customer service and team leadership. I excel at maintaining store cleanliness, handling complaints, and ensuring customer satisfaction. Proven ability to multitask effectively in fast-paced environments.

Previous Brands
Five Guys
Work Experience
Crew Member
Jul ‘22 - Dec ‘23
Five Guys

• Observed food handling and sanitation procedures to combat against food born disease. • Fulfilled crew-related duties which included fulfilling orders, making sure the store was completely stocked • Keeping the store clean and organised • Maximised customer satisfaction by dealing with complaints and addressing and resolving them as quickly as possible • Proved to be an excellent member of staff – voted employee of the month after two months • Entering orders into the POS system and modifying orders • Resolved customer's queries and relayed relevant information to supervisors and managers • Demonstrated excellent ability to multitask ensuring food was perfect and customers were satisfied

Apr ‘21 - Apr ‘22

• Maintaining administrative records, preparing reports, and composing correspondence • Delivering excellence in customer service • A proven leader who can motivate and coach • Allocating duties to individual members of staff • Ability to maintain work schedules and uphold work standards • Identifying staff development and training needs and then ensuring that training is obtained • Knowledge of the occupational hazards and safety precautions applicable to the work • Day-to-day admin adhoc duties (including temperature control charts, telephone enquiries, various labelling) • Provided training to members of staff • Ensured that the store was kept pristine and made sure we obtained a 5* hygiene rating

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
High street store
Client Help
Complaint handling
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Inventory control
Delivery processing
Stockroom management
Stock control
Store Maintenance
Open/closing store
Health & safety
English - Native
Bengali - Fluent
French - Basic
Education & Training
Middlesex University
‘21 - ‘25
Bachelor of Science
Newham Sixth Form College
‘18 - ‘20
Level 3 BTEC Extended Diploma in Applied Science- MMM
‘13 - ‘18
9 GCSEs(grade 5-7)